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Author Topic: A quick DSL question?  (Read 2937 times)

Offline Reiddm

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A quick DSL question?
« on: May 08, 2009, 07:01:32 PM »
Here’s the deal, I’ve had to replace my Verizon wireless modem twice and it has now been more than a year, so I know it will burn out or just fail, I’ve seen the write up on their Actiontech modem and it really stinks, but can someone out there tell me if their standard DSL modem last any longer than a year, I mean the one without the wireless part, I would not mind so much but the extra $100 +, which just goes out of warranty for a new one is really ticking me off! I have an old Airport graphite, but I use it in the back of the house to extend into the bedroom (no cameras) and it works great but I’m still at a standstill without the modem, this has not happened yet, but it is inevitable! wallbash.gif
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Offline MamaMoose

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A quick DSL question?
« Reply #1 on: May 09, 2009, 01:52:53 AM »
I have had a Actiontec router that came with my FIOS system from Verizon for several months now. I have had no problems. If you getting such a high failure rate ask Actiontec for a free replacement until they finally come through. Or since Verizon is your ISP, talk to them about your problem and suggest that you consider this as a part of their system especially if it came with your DSL package. I am sure they will try to find a fix so as to avoid losing a customer.

Good luck,

MamaMoose
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Offline Reiddm

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A quick DSL question?
« Reply #2 on: May 09, 2009, 07:30:43 AM »
QUOTE(MamaMoose @ May 9 2009, 06:52 AM) <{POST_SNAPBACK}>
I have had a Actiontec router that came with my FIOS system from Verizon for several months now. I have had no problems. If you getting such a high failure rate ask Actiontec for a free replacement until they finally come through. Or since Verizon is your ISP, talk to them about your problem and suggest that you consider this as a part of their system especially if it came with your DSL package. I am sure they will try to find a fix so as to avoid losing a customer.

Good luck,

MamaMoose


Verizon only tells me that the warranty will not be extended and if the modem fails I will have to pay for it, I do not have FIOS, just their DSL (I live it the rural's), Verizon tech support is VERY bad, the ones on the phones must be following a list of suggested trial and errors, when they get to the part of "Please restart your computer" Thinking.gif , that is the time I ask for their supervisor! wallbash.gif I spent more than 45 minutes with three techs, and every one of them, even though I requested a line test, they would not and start from the list; "first do this, then do that", even though I continued to ask for a line test, it was the fourth person I talked to, yes the supervisor, when he finally tested the line and sure enough, the line showed noise, the supervisor then put me on hold for about 5 minutes, when he got back to me he told me to restart the modem and all should be well, he also told me that where I live someone had run over one of their splice boxes and he now showed the line clear, I'm now running full speed again, but I would love to hear if their regular modem without the wireless built-in lasts longer??
« Last Edit: May 13, 2009, 02:36:35 AM by kbeartx »
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Offline Xairbusdriver

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A quick DSL question?
« Reply #3 on: May 09, 2009, 10:36:21 AM »
Are you saying that Verizon gives you a choice of buying their modem or just using the one they "give" you? Do you get a discounted monthly fee if you pay for your own? I know this is not answering your question, but I need to know this before considering switching from my cable service...
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Offline Reiddm

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A quick DSL question?
« Reply #4 on: May 09, 2009, 02:05:43 PM »
QUOTE(Xairbusdriver @ May 9 2009, 03:36 PM) <{POST_SNAPBACK}>
Are you saying that Verizon gives you a choice of buying their modem or just using the one they "give" you? Do you get a discounted monthly fee if you pay for your own? I know this is not answering your question, but I need to know this before considering switching from my cable service...



I guess the first one is free (kinda) once the warranty is up they make you pay for the new one, you also have to send the defective one back, you must understand, when that happens we are at their mercy, it took more than a week to get the new one, then for a year or so I'm happy with Verizon, but that two weeks, once a year, fighting with them is rather frustrating, again mostly with their so called tech. support!

Anyone can follow a list, it takes a real tech. to diagnose and repair, that is where Verizon's needs improvement!
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Offline kcourt

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A quick DSL question?
« Reply #5 on: May 09, 2009, 05:10:06 PM »
WOW.gif I love my cable service (Cox Communications).  I have had them since 1999- they stand behind their products and services, and treat customers like they are glad to serve them.

I have heard such horror stories about some DSL's, and a few cable companies, too...  verysad.gif

Kathy flower-smilie.gif
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Offline gunug

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A quick DSL question?
« Reply #6 on: May 09, 2009, 11:36:07 PM »
I've been using the same SpeedStream 5100 since early 2005 with SWBell (now AT&T) as my provider.  It gets glitched sometimes by TStorms and power outages but the reset button has proven to take care of it so far or if not then a call to AT&T.  We have Sunflower Cable as the other choice and they're one of the worst Cable companies around.  We have Cox in Topeka where I work and I've used other companies in KC and have not had a problem with them but I can't have them at home!  My sister uses Verizon and a combination Modem/Router in Northern Virginia and they work well there!
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Offline zampom

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A quick DSL question?
« Reply #7 on: May 10, 2009, 05:57:41 AM »
QUOTE(Reiddm @ May 9 2009, 08:30 AM) <{POST_SNAPBACK}>
I'm now running full speed again, but I would love to hear if their regular modem without the wireless built-in lasts longer??


My Westell Wirespeed 2100 (wired only), provided by Verizon, has been up and running 24 hrs/day for the past 5+ years with zero problems.  You can occasionally pick one of these up for less than $20 on the LEM Swap List .... if you ever think you might need a back-up plan.  However, as with all things, YMMV.  Also, keep in mind ..... Westell 2100 is just a modem ..... the Actiontech is a modem/router.
« Last Edit: May 13, 2009, 02:38:09 AM by kbeartx »
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Offline Xairbusdriver

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A quick DSL question?
« Reply #8 on: May 10, 2009, 03:06:21 PM »
Sounds to me like they should provide their minimum, basic DSL modem. Period. They must be able to do that, surely, and for no extra charge and absolutely no 'warranty' concerns, after all, they are the 'warrantor.' You pay for a service which they have to provide. What else would you pay them for? dntknw.gif The wireless/router part(s) are too inexpensive to keep paying for their all-in-one-we-know-better-than-you-and-you-can't-get-anything-else-anyway method. smile.gif
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Offline Reiddm

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A quick DSL question?
« Reply #9 on: May 10, 2009, 05:29:59 PM »
QUOTE(zampom @ May 10 2009, 10:57 AM) <{POST_SNAPBACK}>
QUOTE(Reiddm @ May 9 2009, 08:30 AM) <{POST_SNAPBACK}>
I'm now running full speed again, but I would love to hear if their regular modem without the wireless built-in lasts longer??


My Westell Wirespeed 2100 (wired only), provided by Verizon, has been up and running 24 hrs/day for the past 5+ years with zero problems.  You can occasionally pick one of these up for less than $20 on the LEM Swap List .... if you ever think you might need a back-up plan.  However, as with all things, YMMV.  Also, keep in mind ..... Westell 2100 is just a modem ..... the Actiontech is a modem/router.



The Actiontech is also my wireless router, this is what I will be shed of very soon, I've had zero problems with my Airport, I wonder if one of those Airport Extreme would do here? I don't even mind if I had to buy the latest Airport for the front of the house, anyway thank you all for your insight, it was very valuable!
« Last Edit: May 13, 2009, 02:38:58 AM by kbeartx »
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Offline krissel

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A quick DSL question?
« Reply #10 on: May 13, 2009, 01:12:41 AM »
zampom has the key to why they are requiring him to pay for a new modem. The basic DSL modems are free with the service but the router modems cost extra. My folks recently signed up for DSL with Embarq and the basic modem is free and you keep it after a year even if you cancel the service. But if you want their router (which is wireless as well) it is an extra $100.  The tech who put in the DSL splitter took pity on my folks ( or maybe me) and gave us a wireless router off the truck for free. Shhh, don't tell anyone.  wink.gif
« Last Edit: May 13, 2009, 01:13:49 AM by krissel »
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Offline Xairbusdriver

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A quick DSL question?
« Reply #11 on: May 13, 2009, 05:12:35 PM »
QUOTE
gave us a wireless router off the truck for free. Shhh, don't tell anyone.
Your secrets safe with me and all my TS friends! speech.gif yahoo.gif
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