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Author Topic: safari driving me insane  (Read 7389 times)

Offline pauline

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safari driving me insane
« on: July 13, 2009, 08:11:39 AM »
safari has developed a mind of its own and its driving me crazy. it shuts down at random but  only  on the mac and ethernet connection to broadband. it operates fine on remote wifi access via my itouch, laptop and my sons PC. i have emptied the cache and updated safari but it still keeps shutting down. any ideas?? wallbash.gif before i go insane. pauline
« Last Edit: July 13, 2009, 08:12:13 AM by be gentle just learning »
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Offline Texas Mac Man

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« Reply #1 on: July 13, 2009, 08:16:27 AM »
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Offline Xairbusdriver

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safari driving me insane
« Reply #2 on: July 13, 2009, 10:46:52 AM »
What version?
How have you been 'dumping' the cache?
Any particular site(s)?
Have you tried moving its plist out of the Preferences folder and restarting Safari?
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline pauline

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« Reply #3 on: July 13, 2009, 11:57:59 AM »
this is the fourth time i have tried to post this reply wallbash.gif wallbash.gif wallbash.gif wallbash.gif    [attachment=1531:Picture_2.png][attachment=1532:Picture_1.png] safari updated today on georges advice, hasn't changed things
 emptying cache via safari drop down box
crashes any time any site
 no haven't tried that option

sorry about the brief reply but crashing every 2-3 mins
« Last Edit: July 13, 2009, 11:59:19 AM by be gentle just learning »
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Offline Paddy

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safari driving me insane
« Reply #4 on: July 13, 2009, 02:13:37 PM »
User->Library->Preferences->com.apple.Safari.plist is where they live, in case you're wondering.

Let us know if that works - if not, then there are a bunch of other things to try.

BTW - is it hanging (spinning beach ball, refusing to do anything) or actually crashing (quitting by itself)? If it's still doing it after you've chucked the .plist file, then please post the crash log. Sometimes it's possible to identify a culprit that way.
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Offline Xairbusdriver

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safari driving me insane
« Reply #5 on: July 13, 2009, 06:36:23 PM »
Is there a reason you have not upgraded to Safari 3? I don't think you will be able to run version 4 as it requires an intel cpu. You can still get version 3.2.3 (I hope) < here>. Note that it will also require a Security Update 2009-002.
« Last Edit: July 14, 2009, 12:00:40 PM by Xairbusdriver »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline RNKIII

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« Reply #6 on: July 13, 2009, 10:21:55 PM »
I was running Safari 4.xx on my G5 iMac until it fell down and broke itself....   Had no problems running Safari and never had a problem with it.


Bob K.   rnkiii
« Last Edit: July 13, 2009, 10:22:40 PM by RNKIII »
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Offline pauline

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« Reply #7 on: July 14, 2009, 02:31:38 AM »
safari is not in the plist list.
[attachment=1533:Picture_11.png] this is the entry on the crash log from when it last crashed. there is a whole lot more on the safari crash log, nearly 10 photo shots to cover it all!!. is this enough info to help? the system rarely freezes now and the spinning beach ball has long gone. safari just shuts down on its own. only the issue with the clock reverting back to 01.01.1970 still exists despite new PRAM battery.
there is no reason for not upgrading to safari 3 other than george's advice!! pauline
« Last Edit: July 17, 2009, 11:08:22 PM by kbeartx »
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Offline Xairbusdriver

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« Reply #8 on: July 14, 2009, 09:27:51 AM »
QUOTE
safari is not in the plist list.
That could very well be the problem. I assume you looked in your own user folder/Library/Preferences directory. I suppose the .plist might be in the System's Preferences folder, but I would think every user should have its own file. At any rate, that plist contains some fairly critical info that could easily confuse Safari when it is missing. Coincidentally, there may be a connection with your clock and the Safari problem. There are dates in the plist file that should be before the computers date/time. With your system clock being well before the interweb, much less Safari, it is slightly possible that is part of the problem. This connection,  of course, assumes that there actually is a "com.apple.Safari.plist" file somewhere in your Library.
[attachment=1534:com.appl...ist_path.gif]


Not to second guess Sir George, but why not live a little dangerously and install the 3.2.3 version and see if there are fewer problems. My personal habit is to first make an archive of any app that I plan on upgrading before doing the actual download of the new version. "Better paranoid than sorry!" tease.gif

As for the crash log, it appears that most of the info involves things other than Safari (perhaps an HP printer?). It is also strange that the log reports attempts to access what appears to be Intel boot files. Being a PPC, those would be of little use, AFAIK. You should also have a crash log specifically for Safari. Open "Console" (should be in your Utilities folder). In the left-hand pane click the disclosure triangle next to "LOG FILES." Below that should be an item named "~/Library/Logs" with its own disclosure triangle, click that to see the next list. Now, look for an item called "CrashReporter." Again, there is a disclosure triangle, when it is clicked to show the list, there should probably be list of reports for specific apps. Mine has a list of several Safari crashes named similarly to Safari_YEAR_MONTH_DAY_UTCtimeInHoursMinutesSeconds_NAME OF YOUR COMPUTER.crash. Mine are sorted by year, month, day, time (thus the date/time format), the last one being the most current. Perhaps a listing of the first ~15 lines of that report might be of help. BTW, my Safari crashes point to an add-on, site blocker (AdBlock) as causing most of my crashes.
[attachment=1536:CrashReporter_Logs.gif]
« Last Edit: July 14, 2009, 04:59:50 PM by Xairbusdriver »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Paddy

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safari driving me insane
« Reply #9 on: July 14, 2009, 10:21:57 AM »
Pauline, you're running a version of Safari that's over 3 years out of date - I'd update it. I have no idea why anyone, including your Dad, would tell you not to. It has become progressively more stable and fast with each update.

But - a few other questions:

1. Do you have an HP printer? If not, definitely uninstall EVERY bit of HP software that you can find. I did a search on HPEventhandler and it shows up in a lot of crash logs, along with a lot of complaints about HP software in general. If you do have an HP printer, you may want to try uninstalling it and its software anyway. See if there is updated software available from HP - note the version number of the existing software before trashing it. However, we really do need the entire crash log - just copy and paste it here - there's no need for a screen shot. wink.gif

2. Look for the Safari .plist file again - look for it yourself in the Finder window. Make sure you're looking in the USER Library->preferences. It is NOT in the main Library. BTW - my Spotlight didn't find it - not a reliable way to look for it, in case that's what you did.

What version of OS 10.4 are you using? You should use 10.4.11 - the most recent. Run software update and see what it says. I'm not saying to blindly update everything - just let us know exactly where you're at with your OS etc. (If you add that to your profile, it will help)


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Offline pauline

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« Reply #10 on: July 14, 2009, 11:25:01 AM »
Host Name:      george-higgins-power-mac-g4
Date/Time:      2009-07-14 17:19:20.437 +0100
OS Version:     10.4.11 (Build 8S165)
Report Version: 4

Command: Safari
Path:    /Volumes/Macintosh 80GB/Applications/Safari.app/Contents/MacOS/Safari
Parent:  WindowServer [59]

Version:        1.3.2 (312.6)
Build Version:  35
Project Name:   WebBrowser
Source Version: 3120600

PID:    226
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_INVALID_ADDRESS (0x0001) at 0x0fe6d85b

Thread 0 Crashed:
0   libobjc.A.dylib             0x90a410f8 objc_msgSend + 24
1   com.apple.Safari            0x0002e134 0x1000 + 184628
2   com.apple.WebKit            0x0022e53c -[WebView dealloc] + 76
3   com.apple.Safari            0x0002ee6c 0x1000 + 188012
4   com.apple.AppKit            0x937b4104 -[NSView release] + 200
5   com.apple.AppKit            0x938bc718 -[NSTabViewItem dealloc] + 72
6   com.apple.Safari            0x0001cc0c 0x1000 + 113676
7   com.apple.Safari            0x0002ec64 0x1000 + 187492
8   com.apple.Safari            0x00013968 0x1000 + 76136
9   com.apple.Foundation        0x92bfe92c -[NSArray makeObjectsPerformSelector:withObject:] + 264
10  com.apple.Safari            0x0002ebb0 0x1000 + 187312
11  com.apple.AppKit            0x937b4104 -[NSView release] + 200
12  com.apple.Foundation        0x92bd3c68 NSPopAutoreleasePool + 536
13  com.apple.Safari            0x0002ea28 0x1000 + 186920
14  com.apple.Foundation        0x92bd3c68 NSPopAutoreleasePool + 536
15  com.apple.AppKit            0x9379f984 -[NSApplication run] + 544
16  com.apple.AppKit            0x93890458 NSApplicationMain + 452
17  com.apple.Safari            0x00007fc4 0x1000 + 28612
18  com.apple.Safari            0x00054944 0x1000 + 342340

this is the first part of the crash log............there are reams of it after this relevant to the last crash. it lists thread 0 there are another 8 threads after this then lists binary image descriptions.????????do you need more
yes i have HP printer but will be changing to new canon printer.
i have 0S 10.4.11
finally plist is in preferences. Pauline
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Offline Xairbusdriver

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« Reply #11 on: July 14, 2009, 12:05:49 PM »
QUOTE
finally plist is in preferences.
OK, now quit Safari, move that plist onto your Desktop and restart Safari. See if things are any better.

Next, download the newer version that will run on your machine.


Select your old version of Safari in a Finder window, use the "Compress" menu item in the File menu (it may be called "Archive" in your OS).

Finally, install the newer version of Safari and try it. If you don't like it, you can still go back to the original one by deleting the new one and double-clicking the 'archived' file. wink.gif

If you do like it, tell your dad to "Get a grip! Install a newer version of Safari!" tease.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline pauline

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« Reply #12 on: July 15, 2009, 01:14:58 PM »
was just trying to post some positive feedback after moving plist to desktop, i had a whole 30mins before it crashed again. do i still proceed to download safari 3.2.3 or do you have another cunning plan? pauline
« Last Edit: July 17, 2009, 11:13:16 PM by kbeartx »
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Offline Paddy

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« Reply #13 on: July 15, 2009, 02:39:34 PM »
I'd do as Jim says - archive the old Safari and go ahead and download and install the newer version.

(You don't happen to be a Blackadder fan, do you Pauline? I'd like to think we'll do a little better than Baldrick! toothgrin.gif)
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Offline kimmer

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« Reply #14 on: July 15, 2009, 02:41:12 PM »
Once fixed, you might consider downloading Firefox to have as a backup.
« Last Edit: July 15, 2009, 02:41:58 PM by kimmer »
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