Kimmer:
I'm going to claim some credit for helping "sell" J.W. when he was shopping a coupole of years ago, in anticipating of a long cross country trip. Trust him, he put it to a test and was extremely pleased.
RHKiii and I have shared TomTom experiences over all the time we've both extensively used them. A real advantage – to me at least.
Early on their "customer service" was anything but. It's a Brit company, headquartered in Copenhagen, I believe. They knew where to sell to the US, but not service it. Then, some corporate vision must have befallen them. They put operatives on an active available phone in NJ who knew what they were talking about, even though it was difficult early on to work your way through a convoluted web
inquisition in order to "earn" the right to call, or find the number.
That's all in the past. The technology, IMHO, was always better than the support, but that's been irrelevant because the former hasn't failed for possibly 3 years, despite heavy use all across North America and (monthly) in Hawaii.
The one glitch about which I believe I clearly should have been informed somewhere, but wasn't, was a little known "feature" of, I surmise, every (consumer-grade) GPS device. If you, say, shut it down in Chicago, and next turn it on when reaching Honolulu, it may take 20-30 minutes for TomTom to figger-out that the available satellites at Point B are quite distinct from those previously used/depended-upon at Point A.During that time, you are convinced it's busted. Once understood however, not to worry.
I vote enthusiastically for the big, bright highly audible, well-informed TomTom, w/little Lori hiding inside merrily to guide along your way. If you get one, I'm sure the TeeEss TomTom Caucus
will be happy to advise you re: getting up-to-speed, so to speak.
Very sincerely yours,
RHP (hearing impaired, and until last week, cataract-challenged) but happy with TomTom's auditory and visual feedback.
