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Author Topic: Mail Problem  (Read 4324 times)

Offline Larry

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Mail Problem
« on: March 03, 2010, 04:39:16 PM »
This morning I logged into my Mail Version 4.2 (1077) - being the Mac postal stamp in the dock, and I clicked on mail messages and it should have shown the correct message, but it alerted me to post in December 2008, instead of today's date.

I have now logged into it again and it says my mail folder has been renamed 'Delivered to' - and now I can no longer see my sent messages.

What has happened to my mail?

Have I got a virus? Or is there some other problem?

I would be grateful for advice please. Thinking.gif
« Last Edit: March 03, 2010, 04:47:47 PM by Larry »
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Offline Xairbusdriver

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Mail Problem
« Reply #1 on: March 03, 2010, 04:56:11 PM »
QUOTE
my mail folder has been renamed 'Delivered to' - and now I can no longer see my sent messages.
Sounds like the "Rebuild" menu has been used, that could cause the new mailbox name. I'm betting all your mail is still on your hard drive (assuming you download it), Mail just doesn't know where it is.

1. What OS are you running?
2. What kind of back ups do you have?

QUOTE
Have I got a virus?
No.
QUOTE
Or is there some other problem?
Yes. smile.gif
Someone will be along in a few minutes with some links. If they aren't, I'll post some when I get back from church in a few hours. While you wait, use Disk Utility to "Repair Permissions" and also "Verify Disk." It hardly ever helps, but it'll give you something to do while you listen to our nice elevator music. rolleyes.gif Then, try to relax and go eat a delicious dinner! thumbup.gif
« Last Edit: March 03, 2010, 05:03:15 PM by Xairbusdriver »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Larry

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Mail Problem
« Reply #2 on: March 03, 2010, 06:08:07 PM »
Airbus,

Verified Permissions and potential big problem - please advise

Verify permissions for “Macintosh HD”
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Home/lib/jvm.cfg", should be 0, user is 95.
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.6.0/Libraries/classlist", should be 0, user is 95.
Permissions differ on "private/etc/postfix/main.cf.default", should be -rw-r--r-- , they are -r--r--r-- .
Permissions differ on "usr/share/derby", should be drwxr-xr-x , they are lrwxr-xr-x .
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent" has been modified and will not be repaired.

Running MAC OS 10.6.2

Macbook pro - intel

Please advise,

Larry
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Offline Paddy

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Mail Problem
« Reply #3 on: March 03, 2010, 08:30:12 PM »
The last two ("usr/share/derby") and the ARDAgent one are harmless and turn up over and over. The ARDAgent one has been around for several iterations of 10.5 through 10.6 now. The other one has appeared with recent Java updates:

http://discussions.apple.com/thread.jspa?threadID=2254227

You can look through this for the rest of them: http://support.apple.com/kb/TS1448 (I'm going cross-eyed...)

Run it again and see if there are any that recur (the ARDAgent and Java one will).

Doubt that's the source of your mail problem.

If you have a backup, I'd try rebuilding your mailbox. Mailbox->Rebuild. See if that fixes it.
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Offline Xairbusdriver

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Mail Problem
« Reply #4 on: March 03, 2010, 09:45:43 PM »
Back to your 'lost' messages problem.
    1. Check to be sure those missing messages didn't end up in your Hunk or Spam mailbox. It happens! eek2.gif
    2. Go to your Library folder and see if you have a folder labeled "Mail?"
      The 'path' would be: ~/Library/Mail.
        "~" is a short-hand symbol for your "Home" folder.
        It's most likely the one in a Finder Side Bar or anywhere else, with a 'house' as it's icon.
        Its name is probably the name you entered when you first set up the Mac.
        But it will be all jammed together and in lower case; ie; "John Smith" ends up being "johnsmith".
        Don't ask why, this is just info to help you understand what the name of your "Home" folder is.
      Inside that "Mail" folder should be another called "Mailboxes". That's where all your mailboxes and messages should be.
      If it's there, open it and see if it has all the messages you 'lost' and get back to us.
    3. Check back here later tomorrow, most of us were already away from our Macs by the time you posted.
    4. You may want to remove the info in various Mail preference files. See the paragraph below for a suggested method.
    5. If worse comes to worse, get those folders (everything in the Mail folder) from your Time Machine back ups.

You may see several files ending with ".plist" in that "Mail" folder. A couple of them may be important. If you find that all those messages ended up in the Junk or SPAM mailbox, that "MessageRules.plist" could be a problem. There might even be a problem with one labeled "MessageSorting.plist". In either case, Quit Mail. You can then safely and simply rename those files by adding "old-" at the beginning of their name. That should cause Mail to recreate them the next time you start it up. Your rules will be gone and so will any sorting preferences you had. But it may help to work on the original problem without having any 'arguments' with those two files. smile.gif Once you are sure the problem has been fixed, you can go back and rename the new versions of those files and then remove the "old-" part of the originals and get back all your rules, etc.

There will also be a com.apple.mail.plist in the ~/Library/Preference path. You can rename it just as you may have in the above paragraph.
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Larry

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Mail Problem
« Reply #5 on: March 04, 2010, 03:53:31 PM »
Thank you Airbus for your comments.

I installed Macaroni in my systems preferences, and all the problems righted themselves.

Macaroni repaired all the permissions and SUID
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Offline Paddy

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« Reply #6 on: March 04, 2010, 04:51:33 PM »
QUOTE
I installed Macaroni in my systems preferences, and all the problems righted themselves.


Glad to hear that all is right again with the world, (or at least Mail) but am a little puzzled that Macaroni  seemed to fix things. All Macaroni does is run the usual maintenance routines that OS X does by itself each night OR when you restart, if it happened to be asleep or shut down when it would have normally done the maintenance.

See: http://lowendmac.com/misc/08mr/mac-os-x-maintenance.html for more info.

Of course, there is always the possibility that Macaroni did something that the normal maintenance missed...

The ARDAgent and derby permissions issues will likely reappear - but as Apple says, they're nothing to worry about and can be ignored.
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Offline Xairbusdriver

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« Reply #7 on: March 04, 2010, 05:33:52 PM »
And what kind of back UP plan do you use? Most here suggest at least two different methods, since you have Snow Leopard. An external HD is recommended for all backups, BTW. smile.gif

edited: in an attempt to correct stupidity.
« Last Edit: March 04, 2010, 07:29:46 PM by Xairbusdriver »
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Paddy

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« Reply #8 on: March 04, 2010, 05:59:27 PM »
I think Jim meant "back-UP plan" - not "back plan", Larry. wink.gif

SuperDuper or Carbon Copy Cloner (SD being the favorite around these parts because of the responsiveness of Dave Nanian, its developer) on an external drive if you have a laptop or an iMac gives you a bootable backup. If you have a Power Mac and multiple external enclosures (as I do) your backups can also be internal as the Mac Pros have 4 drive bays - just so long as you can pop them out and put them in an external enclosure if something really, really bad happens. (I have 3 external drives, but at the moment I'm not using them for backup purposes, but other storage) Time Machine is the other alternative, though I prefer to think of it as a complementary plan, since it saves all the versions of documents/files, not just the most recent version. It's also not bootable - you have to reinstall the OS and then restore from Time Machine. At least make sure you have one of these plans in place, if not both. Time Machine and SuperDuper can back up to the same drive - just make sure you've got a big enough drive for probably 3 to 4X the amount of space taken up on your main boot drive.
« Last Edit: March 04, 2010, 06:01:36 PM by Paddy »
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Offline jchuzi

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« Reply #9 on: March 04, 2010, 06:42:50 PM »
QUOTE(Paddy)
Glad to hear that all is right again with the world, (or at least Mail) but am a little puzzled that Macaroni seemed to fix things. All Macaroni does is run the usual maintenance routines that OS X does by itself each night OR when you restart, if it happened to be asleep or shut down when it would have normally done the maintenance.
It looks as if Larry verified permissions with Disk Utility instead of repairing them, at least if his second post in this thread can be taken literally. If that's the case, Macaroni effected the repairs but they should not have been any different than if Disk Utility had done so.
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Jon

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Offline Paddy

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« Reply #10 on: March 04, 2010, 08:14:57 PM »
Good eyes, there Jon! Hadn't noticed that. I never bother "verifying" permissions as it takes just about as long as repairing them, so why bother? It's not as if repairing them (even if they're not "broken") is going to cause any trouble, so I guess I just figure that's what everyone else does too! tongue.gif
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Offline Larry

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« Reply #11 on: March 06, 2010, 02:48:46 AM »
QUOTE(Paddy @ Mar 5 2010, 02:14 AM) <{POST_SNAPBACK}>
Good eyes, there Jon! Hadn't noticed that. I never bother "verifying" permissions as it takes just about as long as repairing them, so why bother? It's not as if repairing them (even if they're not "broken") is going to cause any trouble, so I guess I just figure that's what everyone else does too! tongue.gif


Macaroni did nothing, I still have the same problem on the permissions, and it's very frustrating.

I click on a message in my inbox and it shows a different message.

I have been working all week and only get time on occasions......

You know I use my mac to play chess, and for my business - could I have connected to the wrong person on Facebook?

Is this SUID warning the problem?

Grateful for your comments guys and gals! wallbash.gif
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Offline krissel

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« Reply #12 on: March 06, 2010, 03:21:42 AM »
Paddy's suggestion of rebuilding your mailbox should do the trick. Just make sure you click on the actual mailbox and then Rebuild from the Menubar.

If that doesn't work you can do it via Terminal.

http://aaron.brodney.net/apple/fixing-an-a...-wrong-message/


But do a backup of your Mailboxes first.

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Offline Xairbusdriver

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« Reply #13 on: March 06, 2010, 08:10:17 AM »
It might not hurt to print out the responses above and read them slowly and carefully, maybe over a cup of coffee/tea, mainly away from the computer. smile.gif The biggest problem with forums help is that the suggestions tend to be in no particular order and sometimes not even in any order of importance. It is tempting to just start trying things without any order or reason. I do it all the time! blush-anim-cl.gif Strangely, "frustration" seldom leads to better or quicker solutions. rolleyes.gif

Basically, do the easiest things first, realizing that they may not work but that there will be more complicated steps to follow. But even the seemingly useless steps may solve problems you don't even know about. And those combined 'minor' problems may even be the actual problem. The hardest part of problem solving is taking each step, one at a time. thumbup.gif

You can do it! yes.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Larry

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Mail Problem
« Reply #14 on: March 09, 2010, 12:33:09 AM »
QUOTE(Xairbusdriver @ Mar 6 2010, 02:10 PM) <{POST_SNAPBACK}>
It might not hurt to print out the responses above and read them slowly and carefully, maybe over a cup of coffee/tea, mainly away from the computer. smile.gif The biggest problem with forums help is that the suggestions tend to be in no particular order and sometimes not even in any order of importance. It is tempting to just start trying things without any order or reason. I do it all the time! blush-anim-cl.gif Strangely, "frustration" seldom leads to better or quicker solutions. rolleyes.gif

Basically, do the easiest things first, realizing that they may not work but that there will be more complicated steps to follow. But even the seemingly useless steps may solve problems you don't even know about. And those combined 'minor' problems may even be the actual problem. The hardest part of problem solving is taking each step, one at a time. thumbup.gif

You can do it! yes.gif


It appears to be working fine now - I rebuilt my mail folder.

Thank you all.
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