Thanks guys, I'll have her check that. Giantmike, when she receives emails with very large attachments, or a large number of attachments. she can't drag them anywhere, save them to her desktop, or do anything with them. I'm sure the attachment(s) are not getting off of the Earthlink server with the text of the email, because, she uses a dialup and when she has forwarded that email to me or even herself, it goes through immediately--no waiting for the email to upload the attachment, etc.
Recently, she forwarded me an email with many jpegs attached. (She couldn't do anything with those attachments.) I was able to open the email and download them all to my desktop. then I sent them to her spread out over a few emails. She could open all of them this way.