Author Topic: Nice words for Verizon DSL... (Read 4097 times)

RobW · « **on:** July 02, 2003, 07:12:32 PM »

It seems like ages ago that RHP (I think) mentioned about posting positive experiences with customer/tech support. Today, I'll give a tip of the hat to Verizon DSL.

I've had some problems over the last week where I couldn't connect for anywhere from 20 minutes to last night when it lasted over an hour.

This was happening every day or two. I'd called in to Verizon a couple of times, but the problem always resolved before they could really look into it with me on the phone. Late last night I was on the phone with Verizon Tech Support during the extended time I couldn't connect. The Tech Support guy was great! First, for those of you who don't know, when you call them, you have a prompt for the type of platform you use. The Mac guys really seem to know their stuff. The guy I was on with last night (and unfortunately, it was real late, I was tired, and I forgot to have him repeat his name) was on the phone with me for about 45 minutes at least--trying all types of different things. He knew Macs up and down. He finally decided that it must be something in the wiring--probably outside of the house. (I was happy he didn't say it was a problem on MY system!

) This call ended after midnight Tuesday night/Wednesday morning. He wrote it up and said he'd try to get somebody out to look into it--probably Thursday. I wasn't too upset, because as we finished up, I was connected again.

Verizon came out today! They did find a problem (my wife said there was no connection again this morning) called our house to say that they had fixed something from outside the home. Since then, all has been well. Even if the problem pops up again--I was quite pleased with the attention I got and the fact that they came out within one day.

BTW, here's the best part--I recently received an email and a letter from Verizon. Because of the package of services I now have with them (dsl, wireless, local and long distance) they're LOWERING my price to $29.95 a month--retroactive to 5/21/03! (There will be adjustments on my next bill.)

Sometimes it's nice to report good stuff!

iGuy · « **Reply #1 on:** July 02, 2003, 07:47:54 PM »

$30 a month for DSL! Where do I sign up?

SnowWitch · « **Reply #2 on:** July 02, 2003, 08:29:47 PM »

Rob, I've only had Verizon for a few weeks and have been very pleased with the service. I have not had major issues with them, but I'm sure if I did they would be taken care of in a timely manner.....

for Verizon....I'm going to look into that all in one deal myself.....trish

Bill · « **Reply #3 on:** July 02, 2003, 10:03:05 PM »

Reads good Rob W.

Appears you're sitting in good shape with all the communication goodies.

Wish I could say the same here. My version of dsl in these here parts still. /sigh\

RobW · « **Reply #4 on:** July 03, 2003, 06:32:12 AM »

QUOTE(Bill @ Jul 2 2003, 11:03 PM)

Reads good Rob W.

Appears you're sitting in good shape with all the communication goodies.

Wish I could say the same here. My version of dsl in these here parts still. /sigh\

Oh, is that the new AOL version???

Bernie · « **Reply #5 on:** July 03, 2003, 09:51:58 AM »

Hmm, I'm a RR customer since Sept 2000 No problems at all.
I have heard many good things about Verizon's service lately here around Town. They sure have many TV commercials. I like the new one with
James Earl Jones Dancing . And the other with him water skiing.

Hey! Where's my Philly Steak Sandwich ?

RobW · « **Reply #6 on:** July 03, 2003, 10:15:50 AM »

QUOTE(Bernie @ Jul 3 2003, 10:51 AM)

...Hey! Where's my Philly Steak Sandwich ?

I ordered it--should I told have told them "delivery" and not "pickup??

Bill · « **Reply #7 on:** July 04, 2003, 05:39:32 PM »

"Oh, is that the new AOL version???"

If ya replace the "OL" with** ... yep. <gr>

Bill · « **Reply #8 on:** July 06, 2003, 12:51:24 PM »

All sites that tell you if DSL is -here- and ready for hook up say -Yeah Buddy- except when you go to the Verizon site they say -Sorry Charley-.
Call Verizon and they do the old phone check again .... nope.

The other sites have sub-companies who can do-it-to-it but it boils down to who the phone lines belong to.

Got a neighbor who has DSL (through verizon) less than 500 feet away.
Another down the road in the other direction.
Although they both have very slow download/upload/sideload/bottomload speed.
Which is one of the main reasons why I'm leary about shelling out a monthly rate (no matter what it is) if I'll be just faster than a turtle in a snails race.

Comcast cable is starting to flood the area with their sales pitches.
That should get Verizon off their butts by improving their system around here before they lose a lot of incoming revenue to comcast.

RHPConsult · « **Reply #9 on:** July 06, 2003, 04:16:59 PM »

RobW:

It's really helpful to all of us to read reports of good service experiences, IMHO. If, in addition, you can get a manager's name and drop him/her a note (cc to the CEO) to get some affirmative attention to people who do serve us well . . . in any enterprise. Then, I believe, things will change for the better over time.

Most "service" companies are so large that one can't drop by the office to see that over-the-top service gets recognized, so snail/e-mail has to suffice.

That which gets rewarded gets repeated . . . unless of course Dilbert's Boss (or Alice) happen to be in charge. That's another problem.

RobW · « **Reply #10 on:** July 06, 2003, 08:40:35 PM »

Hi RHP! Yep, I agree--that's one reason I was annoyed that I didn't get the guys name. However, things have been "glitch" free since then--so I plan to try to find out his name--or at least send an email to somebody up high with the date/time of the assistance and let them figure it out. (I'm sure he wrote it up--apparently my other calls had all shown up in his system--and they were a lot shorter.) I usually try to write those sort of notes--especially since I'll write to compain when needed.

From the "No good deed goes unpunished" files: One time I wrote a note to a police district commander expressing my thanks to an officer that changed my father's flat tire on a terribly hot day a couple of years ago. My dad was actually on his way to a hospital to be admitted and so he was stressed enough that day and couldn't wait for roadside help. I found out later that the officer wasn't supposed to do that--but the district commander was a good sport about it and treated it in the manner that I had hoped. (I was pretty darn happy I didn't get the guy in trouble.

)

() · « **Reply #11 on:** July 07, 2003, 03:03:03 PM »

I moved to the Long Beach area and was upset about not having acess to Cable iNet connection.

However, after getting connected with the Verizon DSL and have had it for a few weeks now, I am pleased with the service and the speed that I get as well.

dwgarland · « **Reply #12 on:** July 09, 2003, 08:23:52 AM »

Had the same problem with Verizon as you had, but after many, many calls they could not offer any help whatsoever..........finally had to switch to cable and never have looked back! Best move I have made.

kelly · « **Reply #13 on:** July 09, 2003, 08:42:34 AM »

dwgarland. Hello. Welcome to the Forum.

RobW · « **Reply #14 on:** July 09, 2003, 09:27:24 AM »

QUOTE(dwgarland @ Jul 9 2003, 9:23 AM)

Had the same problem with Verizon as you had, but after many, many calls they could not offer any help whatsoever..........finally had to switch to cable and never have looked back! Best move I have made.

Hi and welcome to TS!

Well, I guess I got lucky--I'm still problem free one week later. Also, I'm not sure if I'm just imagining this or not, but it really seems that web sites are all loading quicker than before. I have no idea if this is connected to what they did--of course, I have no idea what they did to fix it. Maybe I'm better off not knowing what they did to my phone lines!

News:

Author Topic: Nice words for Verizon DSL... (Read 4097 times)