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Author Topic: Who's at fault?  (Read 3118 times)

Offline RHPConsult

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Who's at fault?
« on: September 22, 2012, 04:21:35 PM »
I have a new Blu-Ray player that I want to control with my Harmony One Remote.

When I try to open the Harmony SW I get this . . .
[attachment=2708:Logitech...22_error.jpg]


Having just lived through MountainLion permission problems as well as a being a certified Enraged Logitech Customer (customer non-service NOT hardware) I don't know where to go to "give" this permission

Thinking it was simple, I first went to GetInfo and reset Read/Write in the panel for both "myself" and the Admin. No effect.

I do not want to have to confront the nitwits at Logitech "service" IF this is merely an Apple problem I don't grasp.

Whadoyouthink? Despite the overprinting of the Harmony Logo atop the Apple warning sign, is there something I can do to MtnLion settings to solve this issue?
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Offline tacit

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« Reply #1 on: September 22, 2012, 05:45:00 PM »
QUOTE(RHPConsult @ Sep 22 2012, 09:21 PM) <{POST_SNAPBACK}>
I have a new Blu-Ray player that I want to control with my Harmony One Remote.

When I try to open the Harmony SW I get this . . .
[attachment=2708:Logitech...22_error.jpg]


Having just lived through MountainLion permission problems as well as a being a certified Enraged Logitech Customer (customer non-service NOT hardware) I don't know where to go to "give" this permission

Thinking it was simple, I first went to GetInfo and reset Read/Write in the panel for both "myself" and the Admin. No effect.

I do not want to have to confront the nitwits at Logitech "service" IF this is merely an Apple problem I don't grasp.

Whadoyouthink? Despite the overprinting of the Harmony Logo atop the Apple warning sign, is there something I can do to MtnLion settings to solve this issue?


I assume you've given write permission to the Applications folder for yourself and the Admin groups, right?

If so, that may be all you can do. Mountain Lion introduces new security requirements that generally prevent applications from accessing certain places, such as core system files and the Applications folder, without an administration password. The purpose of this is to block malware that attempts to do things like download and install additional components, modify the system, or try to set itself up to run automatically.

Apple started informing developers back in the Snow Leopard days that it was no longer OK to store files in the Application folder if the application needs to write to them. I encountered this with one of the programs I wrote, and rewrote it to conform to Apple's new guidelines back in 2009, when Apple first notified developers that they should not expect their programs to be able to write to the applications folder, and told developers to use /library/Application Support to keep files they need to write to.

It sounds like the Logitech team didn't conform to those guidelines, and now, three years later, their software is having problems under Mountain Lion. (I personally think that three years is plenty of advanced warning to give developers to conform to new operating restrictions; their programmers might disagree.)

You could try giving read/write access to "everyone." If that doesn't work, you may need to wait for a software update for the remote control software.
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Offline RHPConsult

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« Reply #2 on: September 22, 2012, 05:51:56 PM »
Thank you so much, Tacit

Yes, before I posted I changed the GetInfo panel to Read/Write for all three "parties": Myself, the Admin, and Everyone

It doesn't surprise me that Logitech is well-behind the curve.

What bunch of losers.
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Offline Xairbusdriver

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« Reply #3 on: September 22, 2012, 06:01:46 PM »
That's not an Apple warning, it's just a warning from the Logitech software. Of course, most apps will be using Apple's APIs, so most of them will look the same as an Apple dialog.

Sounds like it's a Gate Keeper/Sandbox problem. I doubt that the Logitech software has been updated to work in Mountain Lion, but you might check their site, anyway. I see that that only know about OS X up to Leopard (10.5)?! I'm probably not looking at yours, they seem to have one for every day of the week!

You might also check your settings in the Security & Privacy pref panel. It is probably set to "Allow applications downloaded from:" MAS and identified developers. You can change that, temporarily, to "Anywhere" and try the app again. However, I have my doubts that it will help. dntknw.gif

Frankly, I was a little surprised that one could change ones permissions to Applications to Read & Write! But I'm not sure I'd want to set the "Everyone" to that much power! Most apps should be writing their info to their own files, either in their "app" package or in their file in the "Preferences" folder.
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Offline kimmer

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« Reply #4 on: September 22, 2012, 06:42:45 PM »
Oh wow. Another reason not to bump up OS wise. wink.gif

Personally we have one these lovely remotes. Sucker eats batteries, is constantly turning on this helper window, screws up what to turn on and off and when; and heaven forbid one of us accidentally touches the wrong button. I spend chunks of time "fixing" this handy dandy tool. I could easily toss it in the trash. It would be simpler to use all the various remotes.

Hope you figure this out, RHP.
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Offline Xairbusdriver

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« Reply #5 on: September 22, 2012, 08:06:40 PM »
QUOTE
Another reason not to bump up OS wise
Maybe, but it sounds more like it's the remote to void. You haven't done the OS upgrade and yet you have quite a damning review of that product! I haven't had that much trouble since my self-administered brain transplant!! laughhard.gif
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THERE ARE TWO TYPES OF COUNTRIES
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And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline kimmer

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« Reply #6 on: September 22, 2012, 10:33:21 PM »
QUOTE(Xairbusdriver @ Sep 22 2012, 06:06 PM) <{POST_SNAPBACK}>
QUOTE
Another reason not to bump up OS wise
Maybe, but it sounds more like it's the remote to void. You haven't done the OS upgrade and yet you have quite a damning review of that product! I haven't had that much trouble since my self-administered brain transplant!! laughhard.gif

Sorry, I forgot to quote what prompted my comment (bolding mine):
QUOTE
If so, that may be all you can do. Mountain Lion introduces new security requirements that generally prevent applications from accessing certain places, such as core system files and the Applications folder, without an administration password. The purpose of this is to block malware that attempts to do things like download and install additional components, modify the system, or try to set itself up to run automatically.

Apple started informing developers back in the Snow Leopard days that it was no longer OK to store files in the Application folder if the application needs to write to them. I encountered this with one of the programs I wrote, and rewrote it to conform to Apple's new guidelines back in 2009, when Apple first notified developers that they should not expect their programs to be able to write to the applications folder, and told developers to use /library/Application Support to keep files they need to write to.


I understand the reason for this, but from everything I've read, ML is way too restrictive for me and too many of my favorite apps would cease to run. I don't believe one needs to fall into a mud hole to realize it's a messy endeavor -- just watching others is evidence enough. For me, what I've read of restrictions, apps that no longer work, the grey look, etc, are enough to keep me away until it's an absolute must happen -- and then I'll be dragged kicking and screaming into this new future. tongue.gif
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Offline Highmac

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« Reply #7 on: September 23, 2012, 02:38:00 AM »
The more I read about ML the more I'm tempted to spring the dosh to get my defunct G5 fixed....  rolleyes.gif

SL works fine for me on the MBP so no plans to upgrade (like Kimmer, until I absolutely have to!)
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Neil
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Offline Xairbusdriver

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« Reply #8 on: September 23, 2012, 07:52:50 AM »
QUOTE
from everything I've read, ML is way too restrictive for me and too many of my favorite apps would cease to run.
The default is to run only known developers apps. And that's only on the first run, AFAIK. All you have to do is change the setting for that first run. What's so hard about that? Even Lion asks you to verify the downloaded app is OK to run the first time. It simply makes one aware that the app is not one installed by the OS/Apple but downloaded from "some where." It's a last chance to not run something that could damage your hardware/software. It requires a single click, once. What's the problem? dntknw.gif

Are the colored icons, and only in a Finder Side Bar, really that important? rolleyes.gif Any app that doesn't work in Lion/ML is simply not being updated to the guidelines Apple has published for several years. I'm not sure I want to use an app that is that far behind, that's not what I call a 'supported app.' To each his own, I guess.

I've yet to find an app that has not run perfectly well. Scanner sharing excepted, and that has never worked for me, no matter what OS I had. deadhorse.gif
« Last Edit: September 23, 2012, 07:53:08 AM by Xairbusdriver »
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Offline Paddy

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« Reply #9 on: September 23, 2012, 09:03:18 AM »
I've said it once (at least) and I'll say it again - I've got over 300 applications and very, very few of them didn't run in Mountain Lion, and of those, none were ones I was actually using. I did have to wait with SNOW LEOPARD to update, since my EyeOne colour matching software wasn't updated all that promptly (and now I find out I bought an end-of-lifed product, which works in Mountain Lion, since the SL update, but may not continue working with future updates, since Xrite is no longer offering this particular calibrator or updating the software for it. dry.gif )

Obviously, your mileage may vary somewhat, but I really LIKE Mountain Lion and as soon as I migrate one website that I still do in GoLive to Dreamweaver, this Mac Pro is getting updated too. That, and finding the time to do anything other than gasp for air between all the parental issues these days....(MIL's house is now ready for sale...Paddy is now ready for a rest home!)
« Last Edit: September 23, 2012, 09:03:57 AM by Paddy »
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Offline Highmac

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« Reply #10 on: September 23, 2012, 10:28:46 AM »
Apologies Paddy - I don't think we Luddites are *deliberately* trying to raise your stress levels.... wink.gif

Edit: Or should that be "trying deliberately"?
« Last Edit: September 23, 2012, 10:32:03 AM by Highmac »
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Neil
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Offline kimmer

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« Reply #11 on: September 23, 2012, 01:17:08 PM »
For those that love ML, I'm happy and I'll stop upsetting the Groaner.gif Apple cart.
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Offline RHPConsult

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« Reply #12 on: September 23, 2012, 01:55:24 PM »
Since AppleCare "fixed" my own stupidity in screwing-over the first ML install, it's been a genuine pleasure to use. Best OS I can recall . . . really. A Voyage of Discovery, agreed, toothgrin.gif , but I hope I'm not yet too old to learn, since the rewards for doing so with my trusty iMac are manifestly so great.

IAW Paddy & ABD.

Kimmer: We've used Harmony Remotes since I bought the first one at least 12-15 years ago from the company's Founder/President @ a MacWorld . . . sitting in one of the "tiny booths against the back wall"  (where the great stuff used to be found!)

Our current model ("One") is the best yet, is rechargeable, and its HELP function works perfectly. It's the software-writing Neanderthals at Logitech who have decided not to update their app (per Tacit's always incisive analysis) that has left us out in the cold.

Fortunately the new Sony BlueRay player has it's own amazing remote. Our other "boxes" (Comcast cable, Bose theatre sound, and Panasonic plasma flat screen are tamed-and-coordinated beautifully by pre-ML installed Harmony software.

As soon as I find out   wallbash.gif  from the President of Logitech when they plan to truly support their customers, I'll come back here and report.
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Offline kimmer

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« Reply #13 on: September 24, 2012, 12:35:07 PM »
About the lions ... personally, I prefer them in movies, like The Ghost and the Darkness; or the stuffed version of these 2 as found in the Field Museum in Chicago ... but when it comes to Apple software ... I'm sure some day I'll have to upgrade and I'll eventually learn to enjoy all the bells and whistles, but by then Apple will be on a different animal, maybe even OS XI or OSY something, and y'all will be singing the praises of that OS, and I'll be saying not me. HAHAHA  So don't mind my grumpy (wait that's xABD's line) irksome attitude about it. Sometimes I just like to complain. laugh.gif

QUOTE(RHPConsult @ Sep 23 2012, 11:55 AM) <{POST_SNAPBACK}>
Kimmer: We've used Harmony Remotes since I bought the first one at least 12-15 years ago from the company's Founder/President @ a MacWorld . . . sitting in one of the "tiny booths against the back wall"  (where the great stuff used to be found!)

Well remember those days! Fun times. Our remote is a 6something - I can't read the fine print on it. Maybe we should have an earlier one. This version has been truly disappointing. There are some things we can't seem to program it to do, and that means I have to dig out the remote for the various items and use them anyhow, so why do we have this? Oh wait, it's a Sneakers gadget thing, that's why. rofl.gif
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Offline Xairbusdriver

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« Reply #14 on: September 24, 2012, 04:04:44 PM »
We bought our second LED TV last year. Sound, as in most thin box TVs, is far from HiFi (remember that term?!). Aha! I'll buy one of those 'sound bar' things! Much better sound... but it had to be turned on separately from the TV! What! We already had two controllers for the stupid TV, one for the TV, mainly to fill the screen for the 16/9 images (and back to a regular screen for the majority of the uselessly stupid programs) and the other for the cable controller (mainly for volume and channel). Now we have to use a third one just to turn on the sound? Used things that way for a few weeks and decided it wasn't worth it, and I'm not about to buy a fourth controller that has to run through a computer! wallbash.gif The 'sound bar' is now for sale, btw. Barely used, still has lots of sound in it, it's nearly full! It's hiding on top of a very tall bookcase holding those amazing stories that come with indexes, bibliographies and notes! You can even trade them for other used books! Only batteries required are when the other person is trying to sleep! laughhard.gif
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THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:
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