Author Topic: Email  (Read 7529 times)

Offline lizharbin

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« on: May 22, 2015, 10:37:08 PM »
My mail app has quit sending emails and I've tried everything I know to fix it short of deleting and starting over. SMTP is offline. Every blank in my mail preferences appears normal. Sometime asks for password which one time will be accepted and again might not be. Web mail is fine. Grateful for suggestions.
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline Xairbusdriver

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« Reply #1 on: May 23, 2015, 10:23:33 AM »
This is usually a preference file problem. The trick is knowing which part to fix. This is the most logical, step-by-step trouble-shooting page I've seen for this problem. It may help to know that it's not just Mail, same things happened to other email apps, including Outlook.Although you mentioned two different problems, I think these steps will fix both of them. First, make sure you have the correct name(s) for your ISP servers (should be easily found on their site(s)).

Obviously, you need to be sure you are actually using the correct password. It should be in any password manager you might be using, but it should also be in Keychain. Before deleting anything, make sure you copy every single piece of info in every single area/tab of every single account in Mail. Screen shots will probably be even easier. If you start deleting stuff, you're going to have to re-enter it, eventually, and I don't trust my memory! YMMV.

Other solutions involve repairing your Keychain, deleting your account(s), or the Mail plist, etc. Please report how and what worked for you.
« Last Edit: May 23, 2015, 09:15:41 PM by Xairbusdriver »
THERE ARE TWO TYPES OF COUNTRIES
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And the United States = The Banana system
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Offline lizharbin

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« Reply #2 on: May 23, 2015, 09:13:50 PM »
QUOTE(Xairbusdriver @ May 23 2015, 11:23 AM) <{POST_SNAPBACK}>
This is usually a preference file problem. The trick is knowing which part to fix. This is the most logical, step-by-step trouble-shooting page I've seen for this problem. It may help to know that it's not just Mail, same things happened to other email apps, including Outlook.Although you mentioned two different problems, I think these steps will fix both of them. First, make sure you have the correct name(s) for your ISP servers (should be easily found on their site(s)).

Obviously, you need to be sure you are actually using the correct password. It should be in any password manager you might be using, but it should also be in Keychain. Before deleting anything, make sure you copy every single piece of info in every single area/tab of every single account in Mail. Screen shots will probably be even easier. If you start deleting stuff, you're going to have to re-enter it, eventually, and I don't trust my memory! YMMV.

Other solutions involve repairing your Keychain, deleting your account(s), or the Mail plist, etc. Please report how and what worked for you.


I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.

Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.
« Last Edit: May 23, 2015, 09:15:55 PM by Xairbusdriver »
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline Xairbusdriver

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« Reply #3 on: May 23, 2015, 09:15:22 PM »
QUOTE
First, make sure you have the correct name(s) for your ISP servers (should be easily found on their site(s)).
How many accounts do you have? Which one is at your ISP? Are you using that one as the "Outgoing Mail Server (SMTP) in all the accounts? Some ISPs require that, some don't.
« Last Edit: May 23, 2015, 09:20:20 PM by Xairbusdriver »
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline Paddy

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« Reply #4 on: May 24, 2015, 01:43:09 PM »
QUOTE(lizharbin @ May 23 2015, 10:13 PM) <{POST_SNAPBACK}>
I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.

Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.


Liz, is none of your outgoing email working? I know you have a me.com account (which you used to sign up here) and that your ISP is Charter (yes, we also have your IP - rather than waste time asking you, I just looked it up) - does the me.com account not work either? It uses a different outgoing mail server than Charter.

If the problem is isolated to the Charter email, are you using POP or IMAP? Have you removed all the failed outgoing messages from your outbox? If you're using IMAP, have you checked to make sure you haven't exceeded your storage limit?

And finally, have you called Charter?



"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline lizharbin

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« Reply #5 on: May 25, 2015, 05:58:34 PM »
QUOTE(Paddy @ May 24 2015, 02:43 PM) <{POST_SNAPBACK}>
QUOTE(lizharbin @ May 23 2015, 10:13 PM) <{POST_SNAPBACK}>
I followed the instructions for Why Does Mail Keep Asking For My Password, a few times after password wasn't accepted. One thing I am certain of is that I have entered the correct password. Keychain confirms password.

Outgoing mail server remains offline. Next step is the screenshots. However, according to a web page titled Mail Settings Lookup and some pages I've saved from previous problems, everything looks correct.


Liz, is none of your outgoing email working? I know you have a me.com account (which you used to sign up here) and that your ISP is Charter (yes, we also have your IP - rather than waste time asking you, I just looked it up) - does the me.com account not work either? It uses a different outgoing mail server than Charter.

If the problem is isolated to the Charter email, are you using POP or IMAP? Have you removed all the failed outgoing messages from your outbox? If you're using IMAP, have you checked to make sure you haven't exceeded your storage limit?

And finally, have you called Charter?

I have a me.com and a yahoo account on the mail app. Yahoo sends messages but me.com doesn't.
ISP is now Time Warner. Time Warner says they don't have a block on anything.
me.com web mail works perfectly.
I'm using IMAP.
All failed outgoing messages are removed.
I have more free storage space than used.
Keychain shows the password that I'm using.
Everything I look up tells me SMTP should be smtp.me.com. Before I asked for your help, I opened "Edit SMTP server list" and deleted iCloud (iCloud) from the list.
I then clicked the SMTP list to change to smtp.me.com and save, when I reopen preferences iCloud (iCloud) is back there. I believe outgoing mail has been using iCloud (iCloud) for a long time.
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline lizharbin

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« Reply #6 on: May 25, 2015, 10:01:14 PM »
Since I posted last my incoming mail server box is blank. I wasn't doing anything so am puzzled as to what cause it. I know I have to add an account to "ungrey" it but I don't want to loose everything in the present account.
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline Paddy

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« Reply #7 on: May 26, 2015, 01:29:52 PM »
Liz, the mail is on the server with IMAP, so you shouldn't lose anything. With IMAP, a basic troubleshooting step is deleting the account in Mail and adding it back in again. Voodoo, but it works sometimes. wink.gif I didn't know what email account this was affecting or whether it was IMAP or not, but that is definitely something you should try.
"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline lizharbin

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« Reply #8 on: May 26, 2015, 05:46:36 PM »
QUOTE(Paddy @ May 26 2015, 02:29 PM) <{POST_SNAPBACK}>
Liz, the mail is on the server with IMAP, so you shouldn't lose anything. With IMAP, a basic troubleshooting step is deleting the account in Mail and adding it back in again. Voodoo, but it works sometimes. wink.gif I didn't know what email account this was affecting or whether it was IMAP or not, but that is definitely something you should try.

Talk about voodoo, that is why I'm in this fix because I was only using mail normally when it started asking for my password then slowly went down hill to where I am today. I'm grateful for web mail at this point.

Today I can't get to mail preferences. When I try mail freezes. So far I have trashed "com.apple.Mail.plist"and Mail plug-in, reset Pram, started up in "safe mode", restarted normally and at some point emptied trash.

This is affecting my mail app. where I have two accounts, me.com and yahoo mail. It is IMAP.

Earlier today when I tried to see if I had an answer from you from last night, this site wouldn't open because of a bug alert. Curious to know if there might have been a bug or if that was another one of those weird happenings.
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline Xairbusdriver

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« Reply #9 on: May 26, 2015, 07:31:53 PM »
You also have the ISP account. You just haven't included it in the accounts in Mail. As I said earlier, some ISPs won't let you use other SMTP servers, they force you to use theirs, at least from Mail. They may say it's to prevent you from SPAMming and ruining their reputation... no matter how bad that may already be. rolleyes.gif

My first thought, was that the plist was corrupt. But you say you've deleted it. Was Mail running when you did that? dntknw.gif If you don't know, try it again, after Quitting Mail. You don't really have to delete it or even move it to the trash; all you really have to do is change its name, add something like "flakey" to its name.

I have also not heard if you've tried using Mail as a different user. You should have at least one additional, maybe very seldom used, user set up just for testing purposes like this. If an app works when you're signed in as that secondary user, then you know the problem is not with the app. But it could be one of it's maybe hundreds of supplementary files, most notably the plist, that are bad.

Additionally, please do only one thing at a time and report back what you did and what happened. Doing several things at once, without reporting the exact order, just makes it confusing for everyone. Please read one post, with suggestions, at a time. If there are several steps, repost back before proceeding to the next one. Finish those suggestions before going to the next post, unless we can see that those steps are a dead end.

You can do this! cheer.gif Many of us have done it before, sometimes more than once. Sometimes there is just one step that keeps getting missed. I've yet to see "magic" fix anything, however. laughhard.gif
THERE ARE TWO TYPES OF COUNTRIES
Those that use metric = #1 Measurement system
And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:

Offline lizharbin

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« Reply #10 on: May 26, 2015, 08:27:43 PM »
QUOTE(Xairbusdriver @ May 26 2015, 08:31 PM) <{POST_SNAPBACK}>
You also have the ISP account. You just haven't included it in the accounts in Mail. As I said earlier, some ISPs won't let you use other SMTP servers, they force you to use theirs, at least from Mail. They may say it's to prevent you from SPAMming and ruining their reputation... no matter how bad that may already be. rolleyes.gif

My first thought, was that the plist was corrupt. But you say you've deleted it. Was Mail running when you did that? dntknw.gif If you don't know, try it again, after Quitting Mail. You don't really have to delete it or even move it to the trash; all you really have to do is change its name, add something like "flakey" to its name.

I have also not heard if you've tried using Mail as a different user. You should have at least one additional, maybe very seldom used, user set up just for testing purposes like this. If an app works when you're signed in as that secondary user, then you know the problem is not with the app. But it could be one of it's maybe hundreds of supplementary files, most notably the plist, that are bad.

Additionally, please do only one thing at a time and report back what you did and what happened. Doing several things at once, without reporting the exact order, just makes it confusing for everyone. Please read one post, with suggestions, at a time. If there are several steps, repost back before proceeding to the next one. Finish those suggestions before going to the next post, unless we can see that those steps are a dead end.

You can do this! cheer.gif Many of us have done it before, sometimes more than once. Sometimes there is just one step that keeps getting missed. I've yet to see "magic" fix anything, however. laughhard.gif

I set up another user in my late husband's name some time ago. If that is what you are talking about it sounds promising if I have the password recorded. Otherwise, I believe I can manage to set up another one.

I could set up email with Time Warner but so far hadn't needed or wanted it. This crazy email app is just that. I have received an email in Yahoo today where it wasn't doing anything yesterday. At least it didn't freeze, it just asked for the password and didn't like it. I clicked to send a message with me.com and freeze.

Ok, I'll get back to you and let you know what I accomplish.
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline lizharbin

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« Reply #11 on: May 26, 2015, 09:27:51 PM »
Well, my late husband has Mail. Is there any way to I can get mine back?
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline lizharbin

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« Reply #12 on: May 27, 2015, 08:30:34 PM »
QUOTE(lizharbin @ May 26 2015, 10:27 PM) <{POST_SNAPBACK}>
Well, my late husband has Mail. Is there any way to I can get mine back?

I'll add my reply to another thread I started hoping something else would help. My situation seems to have gotten worse by the hour. Mail freezes any time I click anything so I can no longer access preferences. I was at least getting yahoo mail there this morning.  wallbash.gif
I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz

Offline Paddy

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« Reply #13 on: May 27, 2015, 10:05:30 PM »
Um, Liz, it's really better NOT to start new threads on the same issue. If you were having a different issue, then yes, by all means, but it gets very confusing if you have two threads going on exactly the same problem.

Anyway - do you happen to have a Time Machine (or cloned) backup?

Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.

Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/

The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working  (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).

Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.

At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.
« Last Edit: May 27, 2015, 10:06:41 PM by Paddy »
"If computers get too powerful, we can organize them into committees. That'll do them in." ~Author unknown •iMac 5K, 27" 3.6Ghz i9 (2019) • 16" M1 MBP(2021) • 9.7" iPad Pro • iPhone 13

Offline lizharbin

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« Reply #14 on: May 28, 2015, 05:21:36 PM »
QUOTE(Paddy @ May 27 2015, 11:05 PM) <{POST_SNAPBACK}>
Um, Liz, it's really better NOT to start new threads on the same issue. If you were having a different issue, then yes, by all means, but it gets very confusing if you have two threads going on exactly the same problem.

Anyway - do you happen to have a Time Machine (or cloned) backup?

Now would be the time to try rolling back to a spot when Mail was working - I'd try restoring your entire user->Library->Mail-V2 folder and see if that helps. And then replace the Mail preference files too. Then restart Mail and see if that works.

Another option - recreate your mail accounts in Thunderbird. It's free - you can download it here: https://www.mozilla.org/en-US/thunderbird/

The really nice thing about it is its setup - you really can see what it's asking, what you've put in and whether it's working properly or not. It's great for troubleshooting mail issues. I know - I spent hours doing it this morning when 5 Hostgator mail accounts on two different domains decided to stop working  (it turns out it's an Apple/Hostgator issue of unknown origin - I'm not the only Hostgator customer with this problem and it's been kicked up a level for further study and no doubt, some conversations with Apple. Nothing to do with your issue...but Thunderbird was quite helpful, in proving that it wasn't MAIL per se, but rather an Apple-Hostgator issue, as it's happening on phones and iPads and also with older Mac OS', but not on Windows machines).

Also, Yahoo IMAP email is NOTORIOUS for issues - I had a horrible time with it for several weeks back in February. It was a Yahoo/Rogers issue, but it took them weeks to fix it (stuff wasn't syncing). Rogers, my ISP, uses Yahoo, and since we have Rogers here and at our summer place, I'm not about to abandon my primary email addy.

At this stage, if you cannot get Mail to work again, and you don't have a backup (you could restore the app itself from Time Machine too), you may want to consider reinstalling the OS. But make sure you have a backup in place before you do that.

First, starting a new thread came about because I thought I was changing the subject. I didn't start a new thread one time and got dressed down. sweatingbullets.gif  

I do have Time Machine. I also have a exterior hard drive. It's been several since I did any backing up. I assume mail would be there only old.

There is a lot recommended here so where would be the best starting place?

You say,
QUOTE
I'd try restoring your entire user->Library->Mail-V2 folder
Do you have a link for instructions?

I'm not sure how
QUOTE
recreate your mail accounts in Thunderbird
works. Downloading it, I can do but how would Thunderbird recreate the mail app?

QUOTE
(you could restore the app itself from Time Machine too)
Do you have a link for explaining this? Or would you advise that I start with the least invasive thing and go from there? If there is any such thing.

Also, when I opened Mail in another users name, mail is all there, including all my folders, sending and receiving as ever. The only thing I see wrong is that it is formatted just like web mail. It's better than not having email at all, but the reason for working so hard for the mail app, as I've always known it to be, is the ease of use.  

I've learned I don't suffer from insanity, I enjoy every minute of it... ;) Liz