TS-itus.
Lorraine?
Thought the tech support article was interesting.
"According to Consumer Reports magazine, of the 13.6 million desktop
PCs sold last year, an estimated 1.9 million had serious problems within the first month of ownership. Some 544,000 of these faulty
PCs were completely inoperable after the buyer set up the machine, says the magazine."
"Even worse, the typical
PCs owner won't easily find help in fixing the problem.
"They generally start with trying to get phone support and they generally run into problems there," says Jeff Blyskal, a senior editor with Consumer Reports.
Sixty percent of those seeking help on the phone encountered technical difficulties such as repeated busy signals, says Blyskal.
And even when they do get through to another human, Blyskal says: "Thirty percent of the time tech support doesn't fix the problem!"
Blyskal and others suggest that bewildered
PCs owners should turn to other sources of advice, such as online forums on Google or Yahoo. Better yet, say others, find a geeky friend willing to diagnose and fix your problem."
Or get a mac.