How to get an Adobe Agent to call back?

[Raven]

Been trying for days to get my three Adobe CS6 apps re-activated from my old iMac to my new iMac. OS10.14.3. When I tried, I was only able to get a 30 day trial offer for all three apps. 
So, I texted with an Adobe agent who used Remote Support to enter my iMac and tried to reinstall Photoshop, Illustrator and InDesign CS6.  He couldn't get it to work. We arranged a call back time to try again. No one called.
Texted to another AGENT yesterday who gave me another call back time today. No one called again. Each time I sit by my phone for hours waiting.
Today, when I tried to text the AGENT the third time, the chat window wouldn't even open up saying I did not have a subscription. I am a retired graphic designer and do not want or need a monthly subscription.
Finally reached another AGENT who gave me a phone number to call for Canada. I think I reached India(?).  When I spoke to her, she assured me they would call me back in 24 hours, for the fourth time! Do I believe these people at all?
I HOPE muchly they will call tomorrow, but I'm getting desperate. :-(
Is there a secret to find an AGENT who can help me resolve this issue once and for all?

[jchuzi]

Look at this GetHuman page for a phone number that might work. Good luck!

[Raven]

After 4 attempts and call back times, they finally called! Just as I was leaving my house. She gave me a number to call and a case #. They said they take calls 24/7. So I called today. Phone Message says their office is open Mon to Fri. 
Stay tuned!

[Raven]

FINALLY... and for the record...

Well, after days of trying, calling, leaving messages and promises that Adobe would call back at such and such a time, I finally did get Adobe to call back.  Had a great hour phone help chat with someone in India! Nice guy. He used Remote Support to access my iMac and deleted ALL Adobe files and there were many. Some I would never have found or known about. Then he downloaded those three CS6 apps and initialized them. He said they would all be working now.

BUT, when I launched the apps the first time, it said I have to activate them and need to get a Response Code. But it said I was not connected to the internet.!? I tried calling Adobe again and left messages. No call back.

I went to Adobe Problem Solving and found the solution. Everything is working now!  Not sure how long I will be able to use CS6 apps, so have started trying to learn Affinity apps and hope to glean off Adobe. I will not pay for a monthly subscription service for ever.

I still have some other issues with the migration to my new iMac with font conflicts. Working on that now. There is hope! :-)

[Xairbusdriver]

I went to Adobe Problem Solving and found the solution.

Great, but no one but you knows what you did.

The TS forums rely on everyone either acknowledging an offered solution...
                                   OR
...providing the solution they found elsewhere.

Please take some time this weekend and explain what the solution that you found. That's how we TS members "pay" for this site: we share what we learn so others can also be helped!

[Raven]

My apologies for the delay to finish this. Stuff happens! 
At first, I did try to contact Adobe several times with no result. And searched on their Support Forums. Then I found a procedure on one forum what to do that worked. I was finally able to talk to a LIVE agent!...
Simply go to their Chat Forum on the topic of concern and type in "AGENT".  A live person chats back instead of an AI answer.

After explaining my situation that I need to move my CS6 apps to another iMac, they texted advice which did not work. We started a Case Number, and said they would call me back the next day. We did that twice over a week and no call was every received. Sat by the damn phone for hours waiting for the call back. 

Then, another tip was to call one of the 1-800 numbers for Canada and a live person showed up. We arranged a call back time the next day. I was skeptical, but FINALLY a person in India did called. He worked virtually on my iMac for an hour deleting ALL Adobe C6 files and installing new same ones. I had to provide serial numbers and enter certain passwords on my end. We had a nice chat about Covid in India and his experience working for Adobe. 

I thought I had it all working when I hung up the phone. Not! Aargh! The next day the same CS6 apps said they were only on a 30 day trial period and they needed to be validated.  I did some more research and was able to validate them. They are now working on my new iMac perfectly! Whew!

It took a week to work through all this, but finally I have a few years of grace. I am now studying the AFFINITY apps to eventually convert from Adobe. I will not subscribe to Adobe's Creative Cloud monthly subscription service. It's costly and provides other headaches if you are a part timer or semi retired like me.