Need help checking access at site

[krissel]

With IE 5.1.6 in OS 9.1 I go to THIS PAGE, which is the log in page for Verizonwireless customers. If I click Login or Register button a javascript page pops up with arrows and a message that they are processing my request. Then the page disappears and I'm back where I started.

In Netscape 7.0 I do the same thing but when the java popup page disappears the previous underlying page, while still visible, is in the process of loading the new page for login or register;  it takes about 10 seconds on my dialup. So I can login or register from Netscape but not from IE.

Could you all take a moment to go to the page and click on either Login or Register and see if it eventually takes you to a sign in or sign up page?
Then come back and tell me the results and what browser and OS.

I plan to write to them about the access problem but I want as much info about different systems, browsers, platforms, too.

 

[Highmac]

Good morning Kriss - you're up late (your message timed at 6.03am UK Tues)... and I'm up early...

Clicked on that page and then clicked on login, which brought up a second window asking for my zip code. (Didn't see much point filling that in... ). That second window was headed ecare while the page loaded when it changed to Welcome to Verizon.
It did the same on Register.

OS9.1,  IE5.1.6, dial-up connecting at 46667bps (good connection this morning).
I'm not at work today, or I would have tried it on office PC (also IE), but will do it tomorrow (Wed) if you still need it.
Trust that helps.

PS: Just a thought - I had trouble recently with IE and someone (sorry, can't remember who now) suggested clearing IE cache. Worth a try?

[kps]

Using 10.2.8 ,  Safari and Java 1.4.1

Clicked on "Register" and got a page asking me for a ZIP code...I stopped there.

[sew]

Got to the login page (User name and Pin) just fine, did
take some time.
OS 8.6 Netscape 7.0

[Russ Kidd]

I.E. 5.0
OS 9.0.4

Kris, just like the others, when I clicked Login, it opened a window asking for zip code.

When I tried to enter my zip code, the screen response was nearly non-existent.  The only way I could get the digits to appear in the entry box was as follows:

- type the digit (it did not appear when I typed it)
- move the mouse pointer up to some of the menu choices above, which then displayed a dropdown menu
- once I moved the mouse pointer back down and the dropdown menu closed, the digit appeared
- I had to do this procedure for each digit of my zip code

Then when I clicked on the "send" button (or whatever it's called--I forget), just like you said, the page disappeared and it took me back to the original screen.

Of all the nerve...  

[Al]

OS 10.2.8

IE 5.2.2
Netscape 7.1
Safari 1 (ver 85.5)

All open to a new window that asks for a zip code.

In Netscape when I input my zip code, the new window disappears and the login screen appears on the previous window.

I did notice from Netscape set to ask me about cookies that that site wants to set ALOT of cookies.     After they loaded about 12 cookies, that's only the ones that I let pass, there were more, I didn't try this with my other browsers.    Off to clean up some stale cookies...lol...  

[jepinto]

OS 9.2.2, IE 5.0

Entered page, slow jerky loading.  go to register, new page, tried to enter zip, won't take number, no "mouse bar" in window.  Type anyway, nothing, then all of a sudden, number appear.  Made a mistake, tried to correct, can't.  Click submit, javascript pop up asking for 5 digits.  Click ok and then the zip is highlighted.  Entered zip, submit, same page returns.

Used NS 7.01, must have cookies enabled!, entered zip and was greeted with a message saying no service offered in my area.

The exact opposite of AT&T;  can't use the "pay online" in NS, only in IE.

[jepinto]

And the site looks different

NS

IE

[Paddy]

Kris, it worked fine in both Safari and Netscape 7.1 from OS 10.2.6. However, I've had similar problems with other sites using Safari, so know what you're talking about. Very frustrating. Usually using Netscape/Mozilla solves the problem, though occasionally I have to resort to IE. Why can't these darn web designers design compliantly coded sites that work in ALL browsers on ALL platforms? It isn't rocket science...it's diligence. And time - I know that's a factor, first hand. I know that there are errors in my pages, though none that cause something not to work at all, as far as I've been able to determine. The to-do list gets longer by the day though...

Just for fun, I ran the page through the W3C validators. There is no Doctype declaration on the Verizon page, so I tried several different ones, just to see what it coughed up. HTML 3.2 had 114 errors, HTML 4.01 transitional had 136 errors...

Of course, even those who SHOULD get it right don't always - Adobe's first page has 74 errors, including no Doctype declaration (what? They aren't using GoLive? It puts one there by default... ). Macromedia did substantially better, with only 3 minor errors in the XHTML on their front page. (Paddy runs for cover as the hand-coders vs. Dreamweaver vs. GoLive advocates begin revving their engines...)

Of course, this is probably moot - I suspect it's an issue with the Javascript, not the HTML, but still - sloppiness is in evidence.

[Diana]

Hi Krissel,

On Linux, Mozilla 1.5a works fine, as does Konqueror 1.3-13.

I clicked the register and the login buttons, put in a zip code and all pages loaded fine. Konqueror did alert me that Verizon had set 10 cookies. I have Mozilla to accept cookies for the original site only so it didn't warn me.

I feel for ya though, I have cancelled a Chase credit card, one reason being their really crummy website. I can't pay my Alltel phone bill online because their system doesn't work either. I even called alltel because their page would have been easily fixed...someone started the page with an unrecognized tag and Mozilla choked. I saved, edited and proved that was all it was, but they were uninterested.

Good luck getting Verizon to listen..

see ya,
Diana

[Bill]

IE/9.2.2.
Made it to the zip page. Punched in a zip. Keeps going back to the zip page.

Just for kicks (After taking a horse ride who loved bushes in all flavors,sizes and wouldn't obey the commands left,right,stop, I'm easy this morn) tried NS 4.7.8.

[RHPConsult]

Don't know whether you need multiple verifications, Kris, but - - from the other side of the Continental Divide - - w/Pismo/10.2.6 using NS 7.1 and Safari 1.0 the page came up, I chose registration, that page came up promptly, I entered my ZIP and the (apparently) proper subsequent page appeared . . . and persisted.

Non-events, both. FYI.

DP

[Russ Kidd]

Kris, I'm at work now on a PC, Windows 2000, IE 6.0.2800.1106, Microsoft network, T1 Internet connection.

It worked okay from the PC.

I clicked on Login, a window opened and asked me for zip code, I was able to type zip code with no problem or hesitation.  Then it said something like "processing . . . please wait a few seconds," then it took me to another window and asked for user I.D. and password.  I stopped there.  

[krissel]

THANKS, guys.
 

I think this is one time the conclusion is clear, IE for Mac just doesn't work at that site. IE for Windows and all other browsers are fine.

BTW, the zip code window is normal cause they want to search their special offers for something that might apply to your area before trying to sell you more.     I have my zip code entered in the preferences of IE for forms so all I have to do is enter the first number and it fills in automatically.

I'm going to zip off a rundown of our little test to them and see what happens.

One more reason for having extra browsers available.  

 

[Highmac]

Er... Kriss.... don't want to be picky but that site worked fine for me yesterday (OS9.1. IE5.1.6, dial-up). And again just now. In fact it loaded quicker than the TS threads list   . This time I made up a five-figure zip code and it came back quite quickly to tell me it had no service available in that area.

Maybe you need to cross the Atlantic to get on to it    ??

PS Jenni: I think it might be your screenshots that are pushing my TS window off the right of my little 15in screen....