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Author Topic: Can't get on the Internet!  (Read 5629 times)

Offline BRG

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Can't get on the Internet!
« on: January 01, 2004, 01:47:00 PM »
My friend has an older Mac.  He is running OS 8.1, Netscape 4.73, and is maxed out at 72 MB RAM!  He is using a cable modem, and his ISP is Comcast.

Most of the time, when he tries to start up his Netscape, he receives a "socket connection not available" error message.
However, every once in awhile, he does succeed in accessing the Internet.

I have run Tech Tool Pro, Norton Utilities, and Disk Warrior on this Mac.  Nothing has changed.  Should I trash his Netscape Preferences?  Should I download Netscape 4.79 for him (I do
not think that his Mac will be able to handle Netscape 7.x)?

Please advise.  Thank you!!
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Bruce

Offline Bernie

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Can't get on the Internet!
« Reply #1 on: January 01, 2004, 02:27:56 PM »
What Mac computer? Let us know. We'll get your friend online smile.gif
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B MacHappy! TS makes you that way!  ® < And don't forget it!

Offline BRG

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Can't get on the Internet!
« Reply #2 on: January 01, 2004, 06:08:34 PM »



Thank you, TS Maven (and all others who read my problem) for
your time and efforts!


My friend's computer is an:  Apple (PowerPC) Performa 6400/180

Additional info:  I have already reset his cable modem, and I have also disconnected and reconnected his ethernet cable.  

I await your response!    notworthy.gif
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Bruce

Offline Bernie

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« Reply #3 on: January 01, 2004, 07:25:14 PM »
From the Apple Menu scroll down to "Control Panels" Then down to TCP/IP panel. Make sure you "connect via Ethernet"
Using DHCP server. Then go up to the file menu (left upper of you screen) and select "Configurations"  Click on the "Make Active " Tab. Also in "Options " Uncheck  Load only when needed :0)  Harv made me use my brain this evening.
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Offline BRG

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Can't get on the Internet!
« Reply #4 on: January 01, 2004, 07:59:44 PM »
Bernie,


Thank you for your advice.  I have already verified the TCP/IP
setup.

I will have to call my friend to have him check the next part:

Bernie's Quote:
"Then go up to the file menu (left upper of you screen) and select "Configurations" Click on the "Make Active " Tab. Also in "Options " Uncheck Load only when needed :0) Harv made me use my brain this evening.


Are both the "Configurations" and "Options" listed under the "File"
dropdown menu in Netscape 4.73?
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Bruce

Offline Bernie

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« Reply #5 on: January 01, 2004, 08:11:09 PM »
No don't have the browse app open. This is within you  computers system software. It' not the browser. What Os are you running on the Performa again? You may want to uprade to Mac Os 8.6  ( must  have 8.5 installed  first.
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Offline BRG

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Can't get on the Internet!
« Reply #6 on: January 01, 2004, 08:45:57 PM »
Bernie,

He is running OS 8.1.  I will contact him this weekend!

What is my best method to keep you updated?   clap.gif
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Bruce

Offline krissel

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« Reply #7 on: January 01, 2004, 10:56:04 PM »
Bernie's gotten you off to a good start.

This site is a must visit as soon as your friend gets online, or you can go there for him.

6400 zone

The home page presently has a discussion (scroll way down) on various ethernet cards and problems with some of them. That makes me think he could have a problem with his card or even the ethernet wire itself.
Read the info there and elsewhere on the site about ethernet and the 6400.

As for RAM, your friend is not maxed out.
QUOTE
The largest size DIMM either the 64/500 can use are 64MB DIMMS. So the maximum amount of ram for the 6400 is 136MB (64+64+8 on the mother board)


This page has various experiences with users and OS 9 on the 6400. Keep in mind you will be reading about mostly problems as those who don't have trouble tend not to write in. If he could upgrade to 9 he could run Netscape 7 but he would also need to truly max out RAM for that. Otherwise 8.6 was a good OS.

OS9 on 6400

Those "configurations" and "options" can be found on the menu dropdown when you are in the TCP/IP control panel.

The best way to keep updated is to post here and we all can chip in.  wink.gif
« Last Edit: January 01, 2004, 10:59:45 PM by krissel »
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Offline BRG

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« Reply #8 on: January 02, 2004, 09:59:23 AM »
Krissel (and Bernie),

My friend has clicked on the "Make Active" tab; but neither of us can find the "Options" tab/button anywhere.  Please advise.   sad.gif

I am going to have him buy 64 MB RAM to upgrade his RAM total
to 136 MB.  I think this will allow me to upgrade his OS to 9.2 and his Netscape to 7.x.  The RAM numbers for OS 9.2 and Netscape 7.x seem to fit well within his RAM limits.  Does this sound risky to you?


 thanx.gif
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Bruce

Offline BRG

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« Reply #9 on: January 02, 2004, 10:20:13 AM »
Hello, I'm back!  One more problem to include:

Now my friend's Netscape home page is loading - but halfway through its loading it stops and displays the "socket connection not available" message.  He then clicks "OK" and the message window disappears.  Then  the home page (very slowly) finishes loading!
Wazzup with this?    Thinking.gif
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Bruce

Offline kelly

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« Reply #10 on: January 02, 2004, 10:50:12 AM »
Just no telling about the Connection problem. smile.gif

I suspect his ISP is not real friendly to his Setup.

Found items like this.

http://www.macnn.com/contributions/dhcp.shtml

I had a 6400.

Yes. Your friend should have 2 64 MB sticks of RAM.

One or two of these will help.

http://eshop.macsales.com/Catalog_Item.cfm...tem=OWC5MD064MB

I would not use OS 9.x on that without a Processor Upgrade.

And I would not put a Processor Upgrade in now.

When I did it it made sense. Several years ago.

Now. For the price of an upgrade they could get a Beige G3.

http://shop.poweron.com/1-800-673-6227/ite...G3%2F266XR&tpc=

http://shop.poweron.com/1-800-673-6227/ite...W703&Cc=APPLEPC

http://dealmac.com/basement.html

Something to think about. smile.gif
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kelly
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Offline BRG

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« Reply #11 on: January 02, 2004, 11:00:04 AM »
Thank you, so much, Kelly!! WOW.gif
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Bruce

Offline krissel

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« Reply #12 on: January 02, 2004, 12:49:55 PM »
QUOTE(BRG @ Jan 2 2004, 10:59 AM)
My friend has clicked on the "Make Active" tab; but neither of us can find the "Options" tab/button anywhere.  Please advise.   sad.gif

 If you clicked on the Make Active then you found the Options cause that's what you click to get there.  wink.gif

You shouldn't run 9.2 on the 6400 but possibly 9.1, however it would be straining things with the present processor as kelly implied.

Have you checked into other browsers like maybe iCab or Explorer? Perhaps a slightly older version would suffice.
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Offline Bernie

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« Reply #13 on: January 02, 2004, 01:37:27 PM »
Stick with Os 8.6
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Offline BRG

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« Reply #14 on: January 02, 2004, 04:26:48 PM »
Great advice!  Thank you (one and all)!!
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Bruce
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