sound - issues

[Larry]

My helpdesk insisted that i had to use a USB device headset, which I finally bought, out of frustration. In Sound I have highlighted the new device in input and output, but the sound is still coming out of my built-in speakers on my laptop.

It was working yesterday, but not today.

I am using Amazon Workspaces and ringcentral in the Chrome browser.

Would have been better if i could just have used the jack headphones, but there was an echo on it.

  Model Name:   MacBook Air
  Model Identifier:   MacBookAir7,2
  Processor Name:   Dual-Core Intel Core i5
  Processor Speed:   1,8 GHz
  Number of Processors:   1
  Total Number of Cores:   2
  L2 Cache (per Core):   256 KB
  L3 Cache:   3 MB
  Hyper-Threading Technology:   Enabled
  Memory:   8 GB
  Boot ROM Version:   195.0.0.0.0
  SMC Version (system):   2.27f2
  Serial Number (system):   FVHXGC92J1WK
  Hardware UUID:   A672F253-413E-5605-B7C6-67DFF9BF12AC

[Xairbusdriver]

Are the headphones using the same version of USB as you have on the MBP? USB2, USB3. etc.

Easiest step: Try using a different USB port?

Found a 2006 Apple forums thread that "solved" this kind of problem by muting and then UN-muting the headset in Audio prefs. I don't call that a "solution"!

Here's a list of steps that are rather generic but dated June, 2020.

Then, here are the general Apple support ideas, with related links.

Of course, you can also try the headphone manufacturer, they may know some Apple-specific tricks...

Lastly, a chat with Apple, directly, may help diagnose a hardware problem.

[Larry]

THANK YOU

[Xairbusdriver]

THANK YOU

You are welcome, but we would thank you. Could you please tell us if and how your problem was solved. You will then be helping future readers.