Canon iP4300 trouble printing on CD/DVD's

[CyberPet]

I've just spent over 3 hours searching the solution to a problem when using Canon iP4300 when printing disks, such as CD and DVD's. There's an undocumented error number, which not many know of, the dreaded Error 1851, which no one really understands. The message says that you need to close the inner tray door to print, but as you have the F tray in there, it has to be open, to print on disks.

So after many hours of seach, to find the solution to the problem with Canon iP4300 and Error 1851, I found a workaround for us who use Mac OS 10.4.9 and upwards. I will post the solution here, as I hope that maybe some search engines will find this post, and it'll help someone else with the same problem.

The problem has nothing to do with the printer, the printer is fine! The problem is the software that comes with the printer, the CD-LabelPrint software for Mac OS X. So this is what I found:

Make your design, or import an image for your layout in the sotware. Click the Print button and do all that says on the promts, like choose the right printer (iP3400), the CD-R Tray F format, and then in the print dialog, choose by Quality & Media Printable disk (recommended) and the default Disc tray (and if you print photo's on the disks, choose to print top quality photo's).

Then save as a PDF in the left bottom dialog of the print dialog. This is key to the workaround for us Mac Users!

Open the pdf-file in the Preview software that comes with Mac OS X, do the same settings as above, an then print it. It'll now work perfectly to print on your disks. No evil error messages anymore, and I did 4 disks in a row after this solution. So the problems looks like a compatible issue with Mac OS X version 10.4.9 and the latest version of CD-LabelPrint software, version 1.5.

Oh and PS, if you do want to make the printing area lager in the CD-LabelPrint, if your disk allows it - measure the diameter of the printable areas. Then choose Select Paper under the Edit menu, add a New design, give it some meaninful name, such as the sizes, and then change the outer size to lets say 118 mm and the inner size to 20 (or whatever numbers you came up with). This little trick will then be saved until the nex time you open the software, so you never have to do it again.

So there you have it folks! I hope the search engines find this posts so that fellow Mac users doesn't have to go crazy to find the solution to the problem with the dreaded inner tray door not being closed - when it actually should be open!

[Paddy]

Howdy, Petra! Great to see you here! How are you??

Glad you found a work around and hope that it helps others in a similar pickle. Too bad this thread is archived - they never did find the answer.

[krissel]

Hi Petra! Good to see you.

Thanks for the info. Hope it will help someone.  

[CyberPet]

QUOTE(Paddy @ Aug 1 2007, 01:17 AM) <{POST_SNAPBACK}>

Howdy, Petra! Great to see you here! How are you??

Glad you found a work around and hope that it helps others in a similar pickle. Too bad this thread is archived - they never did find the answer.

Yes that was one of many threads I have read about this issue, and the Error is not a known one (but for us Mac Users with 10.4.9). It was that archived thread that gave me the idea to post this work around for printing through pdf and Preview.

Just wish Canon would update their softwares more often.

[rosie4tune]

Thank you Petra! Tres simple!
I have posted a link to this solution at some other forums where they had not found any solutions.
Cheers
Rosie

[Xairbusdriver]

And a double from here!

First, thanks for the solution from Petra ( who doesn't visit often enough, IMHO ).

Second, thanks to rosie... for saying "Thanks!". Not only do we welcome you as a new member but as a great example to us all in terms of etiquette!

[David Gilmour]

I have a ip4200 and I get the same error. But what's so strange is that I can not even select to use the CD Tray! There is something missing in my driver but I installed the latest drivers from Canon. I installed them both on my Mac Mini with Leopard and my MacBook with Leopard but no succes. Too bad , I can not solve this.

[krissel]

to TS David Gilmour!

I'm wondering if the fact that you are using Leopard makes the drivers not compatible. Perhaps they need to be updated for Leopard. Do you by any chance have a partition that you could install Tiger on and see if Petra's idea would work?

[Xairbusdriver]

I experienced problems just yesterday when I tried to print a CD on my Epson R220. No sooner than typing command-p I'd get a warning that the selected printer "had no CD printing capabilities." Made no difference that it had those capabilities just a few days earlier in Tiger.

Of course, Tiger was not only a different OS, it was running on a PPC not an Intel cpu. A quick check at Epson revealed probably the same thing you'd get from Canon; drivers that are older than the OS. I went ahead and downloaded some, but never got around to installing them, I even trashed them today! Wasted electrons...

Here's my suggestion:
1. Open the "Print & Fax" preference panel in "System Preferences."
2. Turn off all other Canon printers if you have any.
3. The key to my final fix was to ignore the list of printers shown in the window! Instead simply type Canon in the little "Search" window near the top, right-hand part of the window.
4. Hopefully, you will now see the Canon printer that is 'crippled.'
5. Fill out the data for the "Name:" and "Location:" fields.
6. Here's the part that may require more trips through steps 3 - 5! Select from the seemingly hundreds of choices of every printer known to man. Write down the exact words of that title so you can make a different choice should there be a 'next time.'

In my case the Epson CD printing app has an "Update Driver Info" menu item. This enables resetting that info without needing to quit the printing app between driver installs. Canon may not have that function (or even use a separate CD printing app), in that case, I'd suggest Quiting whatever app you're printing in and restarting it. You may even need to log OUT/IN. You'll have to figure out that process yourself or maybe another TSer can come to your aid!

The point is, Leopard, at this stage, should (and very likely does) have the newest drivers for just about any printer made. So there's not much use in downloading a driver with a creation date earlier than Leopards release.

Sorry I can't be more specific about the method and you may have only one possible choice, anyway. I knew I'd found the correct printer when the "Update Driver info" dialog stayed on-screen for at least 10 minutes (fortunately with a moving barber pole!) instead of the 'usual' split micro second that occurred all the previous times. That and the fact that I could actually print on a CD! Of course, all the above happened when I was rushed for time and had several other critical other jobs to do!