Foreign language garbled in Mail

[Himrich]

I just upgraded all my machines in the house. Got a Macbook and Macbook Pro with Leopard installed. My wife is Korean and we often get email from Korea. In Tiger it always came in correctly. Today we received email that was total garbage. Just a bunch of unintelligible characters.

Anyone know why?

Also, is there any way to make the garbled email correct after the fact or do they just have to send the email over again?

Thanks in advance.

[Xairbusdriver]

Have you checked in Fontbook to make sure any/all Korean fonts are enabled? Don't suppose anything is still running Tiger...if so, you might want to compare the installed/enabled languages. You can check that Korean is even installed with the "International" Pref Panel. In the Language" tab, mouse over the list and the text tool tip will report the names of any that are using non-roman characters. 'Korean' seems to be just two characters in my standard install.

[Himrich]

QUOTE(Xairbusdriver @ Dec 14 2007, 12:46 PM) <{POST_SNAPBACK}>

Have you checked in Fontbook to make sure any/all Korean fonts are enabled? Don't suppose anything is still running Tiger...if so, you might want to compare the installed/enabled languages. You can check that Korean is even installed with the "International" Pref Panel. In the Language" tab, mouse over the list and the text tool tip will report the names of any that are using non-roman characters. 'Korean' seems to be just two characters in my standard install.

Hi Xairbusdrover. I opened up Font Book and the Korean fonts are there but how do you know they are enabled?

I did not have the Korean language set up in the International Pref Panel on my computer, but it was set up on my wife's since she is the only one that uses it, and since the email came to both of our accounts and appeared the same on both 'puters I don't think that was the problem. Besides, I never had the International Korean settings turned on for my old Powerbook either and the Korean text appeared correctly there.

Now to complicate things further, I just created an email on my wife's computer using Korean and mailed it to me. It came in correctly.

I would be concerned about the computer in Korea but I just delivered them a brand new Macbook 2 weeks ago and they are using it to write us. BTW, they are absolutely LOVING the Mac. We have used iChat about 30 times in that 2 weeks.

[Himrich]

Well, I may have just fixed my problem for the time being anyway.

I chose the message in question, went to the Message menu, selected Text Encoding and then Korean (Windows, DOS). Whola, the correct text.

Now, I don't know if that will hold or if there is a way to keep that fixed that way or not, but at least I know a work around.

[Xairbusdriver]

QUOTE

...how do you know they are enabled?

My bad, incorrect terminology. If a font is installed but not one you want to use, it can be turned 'OFF' by selecting it and using the "Disable.." menu item in the File menu or the same item in the 'gear' button on the upper, left-hand part of the Font Book window. So, "OFF" means 'disabled' and nothing showing means 'enabled'. As long as the font name appears in the Font Book list, it's installed, the only choice then is to have it on or off. If it ain't "OFF", it must be 'on'! Of course, if it ain't even there, I have no idea whether it's on or off!

Glad to know you've found a way to get things back in a 'working' manner, hope it lasts!

BTW, what is the name of a Korean font as it would appear in the Font Book list? Never mind, I have an eBook somewhere that has that info, I think..