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Author Topic: Adobe Creative Cloud  (Read 1568 times)

Offline kimmer

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« on: August 01, 2015, 02:27:11 PM »
HELP! Last night I was attempting to install my legal copy of CS6 on my new MacBookPro. Since there isn't a CD drive, I pulled the app over (networked to iMac). When launched it, it asked for my serial number, and I entered that; then a dialogue box said parts were missing and to download and run the Adobe App Manager. I did that. Relaunched CS6, and Adobe demanded (as in wouldn't allow me to go any further) that I log in to Adobe.com with my Adobe ID. Okay, everything is registered and not an issue, so I did that. Suddenly I'm stuck with the creative cloud stuff and I can't stop it and now I think I'm registered for the cloud, but I’m not sure. So today I searched for help to determine if I actually have a creative cloud acct or not, and now I can['t] get past plugging in my Adobe ID and then the next screen starts asking for my birthdate. Why? It says it's for security purposes, but the prob is I often .... ummm ... fib about those things with companies 'cuz' I figure it's none of their business wink.gif  -- so I have no clue what birthdate I gave them. (Correct I didn't write it down because I never imagined I'd need it again. DUH!)

Anyhow, I can't get past this birthdate log in on ANY adobe page, so I can't even find contact info and don't know how to find out what's going on, and then cancel any cloud thing.

In the meantime, I'm so ticked at Adobe that I uninstalled all Adobe products on my laptop (no biggy since they won't run anyhow), and I'll use either Apple Photo thingy or I'll learn how to use Affinity photo.

However, if anyone can point me to a solution to this mess so I can make sure I'm not a cloud member, I'd really appreciate it.
« Last Edit: August 01, 2015, 08:03:20 PM by Xairbusdriver »
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Offline tacit

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« Reply #1 on: August 01, 2015, 03:48:06 PM »
QUOTE(kimmer @ Aug 1 2015, 07:27 PM) <{POST_SNAPBACK}>
HELP! Last night I was attempting to install my legal copy of CS6 on my new MacBookPro. Since there isn't a CD drive, I pulled the app over (networked to iMac). When launched it, it asked for my serial number, and I entered that; then a dialogue box said parts were missing and to download and run the Adobe App Manager. I did that. Relaunched CS6, and Adobe demanded (as in wouldn't allow me to go any further) that I log in to Adobe.com with my Adobe ID. Okay, everything is registered and not an issue, so I did that. Suddenly I'm stuck with the creative cloud stuff and I can't stop it and now I think I'm registered for the cloud, but I’m not sure. So today I searched for help to determine if I actually have a creative cloud acct or not, and now I can get past plugging in my Adobe ID and then the next screen starts asking for my birthdate. Why? It says it's for security purposes, but the prob is I often .... ummm ... fib about those things with companies 'cuz' I figure it's none of their business wink.gif  -- so I have no clue what birthdate I gave them. (Correct I didn't write it down because I never imagined I'd need it again. DUH!)

Anyhow, I can't get past this birthdate log in on ANY adobe page, so I can't even find contact info and don't know how to find out what's going on, and then cancel any cloud thing.

In the meantime, I'm so ticked at Adobe that I uninstalled all Adobe products on my laptop (no biggy since they won't run anyhow), and I'll use either Apple Photo thingy or I'll learn how to use Affinity photo.

However, if anyone can point me to a solution to this mess so I can make sure I'm not a cloud member, I'd really appreciate it.


From the sound of it, you don't have a Creative Cloud subscription--at least if you never gave them payment information.

You pretty much have to install Adobe apps either by using the installer or by cloning your drive. You can't just drag the app from one computer or drive to another--there are pieces parts, including encrypted license files, splattered all over your hard drive. This is deliberate, and is intended to prevent people from doing what you're attempting--passing about copies of Adobe's apps. (Photoshop has been named the most pirated application in existence.)
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Offline Xairbusdriver

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« Reply #2 on: August 01, 2015, 08:11:13 PM »
OT: "Fibbing" about personal data, like having to set up multiple 'security' questions is not "lying" in my opinion. But if you're going to do hat, you had better be using a good password manager! I do this a lot in 1Password. I just add bits of info using the password generator and then create a label item in the 1PW data list. My "first roomate's name" in one site is "9TuGwRjCidF4A"! laughhard.gif No way I would/could remember that, but I don't have to, and there's no way the company will be able to make any use of my information! tongue.gif

BTW, I doubt you'll ever get any "help" from Adobe, they make that as hard as they can, because they can.
« Last Edit: August 01, 2015, 08:13:10 PM by Xairbusdriver »
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Offline kimmer

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« Reply #3 on: August 01, 2015, 09:54:43 PM »
QUOTE(tacit @ Aug 1 2015, 12:48 PM) <{POST_SNAPBACK}>
From the sound of it, you don't have a Creative Cloud subscription--at least if you never gave them payment information.
I've purchased direct from Adobe before, and they may still have CC info—I'm not sure and I can't get past their stupid birthday alert to find anything out. What I saw on my MBP says that I DO have a creative cloud sub. I'm going to research further and see if I can find a way to contact them.
QUOTE(Xairbusdriver @ Aug 1 2015, 05:11 PM) <{POST_SNAPBACK}>
OT: "Fibbing" about personal data, like having to set up multiple 'security' questions is not "lying" in my opinion. But if you're going to do hat, you had better be using a good password manager! I do this a lot in 1Password. I just add bits of info using the password generator and then create a label item in the 1PW data list. My "first roomate's name" in one site is "9TuGwRjCidF4A"! laughhard.gif No way I would/could remember that, but I don't have to, and there's no way the company will be able to make any use of my information! tongue.gif
Wow. Now I've never gone to the extent that you do. I like to make up weird stuff because it satisfies the creative side of my brain. laugh.gif Normally I do keep track of all these weird security Q/A, but this is one time I didn't, so I'm stuck.
QUOTE
BTW, I doubt you'll ever get any "help" from Adobe, they make that as hard as they can, because they can.
That's what I'm afraid of. wink.gif
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Offline Paddy

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« Reply #4 on: August 02, 2015, 10:32:27 PM »
Kimmer, you should download CS6 (whichever version/parts you have a license for) and then enter your serial number from the CD install package.

https://helpx.adobe.com/x-productkb/policy-...-downloads.html

It's either that, or clone/migrate it and since it sounds like you're way past the clone/install using Migration Assistant stage with the new MBP, I think a clean install using the Adobe downloads is the answer.

I can't recall whether I had to put in my Adobe ID or not when I installed it - it's been a while (and I just migrated everything to my new iMac this month). I certainly don't think I ever had to give them my birthday! wink.gif
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Offline Xairbusdriver

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« Reply #5 on: August 02, 2015, 10:46:50 PM »
...but how can they send you a card at the right time?!!
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THERE ARE TWO TYPES OF COUNTRIES
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And the United States = The Banana system
CAUTION! Childhood vaccinations cause adults! :yes:
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