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Author Topic: Super Duper won't clone to External Hard Drive  (Read 7655 times)

Offline Raven

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Super Duper won't clone to External Hard Drive
« on: November 11, 2015, 11:04:33 PM »
My Super Duper hasn't been cloning  to my 3 TB Seagate External Hard Drive at end of the day as it should.
I tried shutting everything down, Rebooted, and plugged the USB cable directly into my 24" iMac instead of the USB Hub. No difference.
I contacted Super Duper and they told me to Repair Disk using Disk Utility...

My EHD has 3 partitions. I tried Repair Disk on the whole EHD several times and these messages came up...
"... repair of partition map. Could not repair partition map because a new EFI system partition couldn't be created"
And - "Could not find target disk for this operation."

I tried to repair individual partitions. #1 and #2 are OK.
When I tried DU on #3 partition:
"Can't repair this disk. Back up your files, reformat... restore your backed up files"

So, I tried to erase the partition to do that. ( I have another EHD with Time Machine).
The next message is "Volume Erase failed. MediaKit reports not enough space on device for requested operation."

I believe this partition is 1.5 TB. What to do now?

24" iMac 2009. OSX 10.10.3

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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #1 on: November 12, 2015, 03:36:14 AM »
Seagate has been known to have poor quality control. It's not unlikely that the drive has physically failed. If I were you, considering how cheap hard drives are, I would replace it. FWIW, I have always had good luck with Hitachi.
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Jon

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Offline Xairbusdriver

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Super Duper won't clone to External Hard Drive
« Reply #2 on: November 12, 2015, 08:42:48 AM »
First, please remind us how these USB drives are connected and powered. Are they plugged directly into the Mac or through a hub? If a hub is used, is it buss-powered with an external power supply? Do the drives use an external power supply?

SuperDuper, like most good apps, creates logs showing what it does, step by step. Sometimes those logs contain info that it may not display to you. There are a couple of ways to look at the SD log. The easiest is to open the app, press command-L (or use the Window menu to select the "Show Log" option). Any useful info is probably near the end of the log. A few lines from the end of the log posted here may be of help.

A second option would be to use Disk Warrior of, possibly, TechToolPro to attempt reformatting that partition. Since DU seems to see it, there's a good chance those apps may be of help.

A third alternative is to reformat the entire drive, not just that one partition. I've never completely trusted partitions despite using then now on two different (FireWire, not USB) drives.

Any other suggestions probably include additional purchases/expenses. sad.gif
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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #3 on: November 12, 2015, 08:57:09 AM »
QUOTE(Xairbusdriver @ Nov 12 2015, 09:42 AM) <{POST_SNAPBACK}>
Any other suggestions probably include additional purchases/expenses. sad.gif
I just had an issue with a SD clone. After upgrading from Yosemite to El Capitan and cloning the EC installation, the clone refused to boot (no problems with Yosemite). I contacted Dave Nanian at Shirt Pocket (the developer of SD) who was very responsive. He made a number of suggestions, none of which worked. Finally, on a whim, I ran Disk Utility's Repair Disk (which I virtually never use, preferring Disk Warrior) and the clone booted normally. Disk Warrior had not fixed the issue. Dave was at a loss to explain why this happened, but everything seems fine now.

All the files had been cloned and were readable; booting didn't happen, however. So, the clone was successful in that sense but at least I solved the problem.
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Offline Raven

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Super Duper won't clone to External Hard Drive
« Reply #4 on: November 12, 2015, 11:16:48 AM »
Xairbusdriver,
The EHD is powered through a power cord and adaptor to the wall receptacle.
The USB connects to a USB Hub. For this testing I've plugged the USB cord into the iMac directly.

Here is the log info from Super Duper...
 02:44:16 PM | Info | ...ACTION: Preparing 3. CLONE iMAC DRIVE
| 02:44:16 PM | Info | ......COMMAND => Enabling permissions on 3. CLONE iMAC DRIVE
| 02:44:16 PM | Info |       /dev/disk0s2 on / (hfs, local, journaled)
| 02:44:16 PM | Info |       devfs on /dev (devfs, local, nobrowse)
| 02:44:16 PM | Info |       map -hosts on /net (autofs, nosuid, automounted, nobrowse)
| 02:44:16 PM | Info |       map auto_home on /home (autofs, automounted, nobrowse)
| 02:44:16 PM | Info |       /dev/disk1s2 on /Volumes/1.TIME MACHINE (hfs, local, nodev, nosuid, journaled)
| 02:44:16 PM | Info |       /dev/disk1s3 on /Volumes/2.CLONE of 10.6.8 (hfs, local, nodev, nosuid, journaled)
| 02:44:16 PM | Info |       /dev/disk1s4 on /Volumes/3. CLONE iMAC DRIVE (hfs, local, nodev, nosuid, journaled)
| 02:44:16 PM | Info |       /dev/disk2s3 on /Volumes/10.6.8 CLONE wFH!!! (hfs, local, nodev, nosuid, journaled)
| 02:44:16 PM | Error | GetMasterBlock: Error 5 from read; amount=-1, wanted=4096

When I try to clone again now to my 3rd partition on the EHD, that partition is greyed out. Can't do it as it stands.  If the partition has failed, why would that mean the whole drive has failed?

To reformat this drive and start all over again takes almost a week!
(My partitions are set up as: 1. Time Machine,
2. Clone of my OSX10.6.8 EHD#2 which has Freehand files on it that cannot be opened in 10.10
3. Clone of my working files using Super Duper.)

jchuzi,
I went through a long process here at  TS last spring when upgrading to 10.10 and buying another backup drive. The first Seagate drive failed, but they replaced it from the USA to Canada very quickly with no hassle, and asked me for customer feedback thereafter. I was impressed with that. Hopefully I can fix this problem without getting a new drive and starting that partitioning/cloning procedure all over.

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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #5 on: November 12, 2015, 11:32:35 AM »
Unplug the hub and then plug the drive directly into the Mac. I mention this because of a recent issue with a Belkin 4-port USB 3 hub. Often, after sleeping the computer, the keyboard and mouse (keyboard plugged directly into the computer, mouse to the keyboard) did not get power when trying to wake the computer. In fact, because of this, the computer would not wake and I had to do a forced shutdown and restart.

I tried many tactics but my wife nailed it (she's inordinately proud of this because she's not computer-savvy). She suggested that I unplug the hub and see if that made a difference. Yes! The problem never recurred.

This started after upgrading to 10.11, as far as I can remember. And, the latest beta of 10.11.2 supposedly addresses USB issues. My guess is still that the hard drive is failing, but this is worth trying.
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Offline Xairbusdriver

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Super Duper won't clone to External Hard Drive
« Reply #6 on: November 12, 2015, 01:44:43 PM »
QUOTE
I've plugged the USB cord into the iMac directly.
It sounds like you have eliminated the hub as the problem, however, we'd still like to know if the hub has its own power supply.

QUOTE
02:44:16 PM | Error | GetMasterBlock: Error 5 from read; amount=-1, wanted=4096
4096 is the standard size of a "block" of space on many hard drives. SD is 'seeing' it as "1". That is probably the value written/stored in a special area on every disk which shows what 'blocks' are available and their size. SD 'knows' 1 byte is useless and stops the process.

The problem with partitions is that they are all on one physical disk. When one partition becomes corrupted (which seems to be the case here) the whole disk may become useless. This kind of corruption can usually be fixed by reformatting the partition or the drive. The problem is that this may not correct the real cause of the corruption.

Once again, we are left to search for your hardware specifications, since they are not in your profile info (see the details in both Jon's and others info in the narrow column that is shown with every post. I did go back to your original post in this thread and see that you have a machine built back in 2009. Without checking Apple's specs, I think that you probably have only USB 2.0. If correct, that could explain your concerns about the length of reformatting. USB is simply not built for speed. While it has increased in advertised speed, it still uses the computers cpu for control thus forcing many other operations to slow down.

Since Disk Utility cannot repair/reformat the drive, I'm not sure Disk Warrior or TechTool Pro could, either, assuming you have either app. If you have either app, it's certainly worth a try. Perhaps some else can offer another option than reformatting the entire drive, which may not be a permanent fix, anyway. It's nice that Seagate replaced the drive promptly, however, I'd be glad to swap replacement speed for reliability...
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Offline Paddy

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Super Duper won't clone to External Hard Drive
« Reply #7 on: November 12, 2015, 07:13:21 PM »
QUOTE(Xairbusdriver @ Nov 12 2015, 03:44 PM) <{POST_SNAPBACK}>
Since Disk Utility cannot repair/reformat the drive, I'm not sure Disk Warrior or TechTool Pro could, either, assuming you have either app. If you have either app, it's certainly worth a try. Perhaps some else can offer another option than reformatting the entire drive, which may not be a permanent fix, anyway. It's nice that Seagate replaced the drive promptly, however, I'd be glad to swap replacement speed for reliability...


Um...pretty much every time I've used Disk Warrior successfully, it's after(because) Disk Utility couldn't do the job. So definitely worth a shot if you own DW - or TTP.
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Offline Raven

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Super Duper won't clone to External Hard Drive
« Reply #8 on: November 19, 2015, 12:24:31 AM »
PART TWO! To Recap...

I've tried all kinds of combinations of connecting the EHD to Hub, directly to iMac, remove Hub, etc. Once the EHD is connected it will not reboot. If I plug it in once iMac is on, the EHD icon shows up, but when I try to clone my files, it says it can't find the 3rd partition where they go. When I try to reformat the EHD using Disk Utility, it says can't repair disk. When I use DU to erase that partition, erase fails.

So I downloaded Tech Tool Pro 8 as mentioned herein. Trying all the tests, although I have no idea what I should be doing. I did the Memory Test. That's OK. It's taking 22 hours to "surface scan" my EHD!! May take a day or two before I report back. Is there anything in particular I should be testing to see why Super Duper is not cloning to my EHD?

Aside, I've tried to post my Mac specs on the side bar, but can't find the place in my profile to do that.
« Last Edit: November 19, 2015, 12:26:35 AM by Raven »
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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #9 on: November 19, 2015, 03:44:19 AM »
Dave Nanian is the man to contact at Shirt Pocket (the developer of SuperDuper). Go to SD's Help menu to access his email. Dave is exceptionally fast at responding to queries. (I strongly suspect the hard drive is dead or dying, but it's worth contacting him in any event.)

To have your profile appear in the sidebar, click My Controls and then select Edit Profile Information under Personal Profile.
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Offline Xairbusdriver

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Super Duper won't clone to External Hard Drive
« Reply #10 on: November 19, 2015, 08:48:21 AM »
« Last Edit: November 19, 2015, 03:46:52 PM by Xairbusdriver »
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Offline Paddy

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Super Duper won't clone to External Hard Drive
« Reply #11 on: November 19, 2015, 09:03:14 AM »
Methinks you have a failing HD here, Raven. Sorry to say, since I know you've had issues with your drives before and this one was replaced once already under warranty if I recall correctly.

When DU can't erase a drive, it's definitely not a happy drive. I've NEVER had one that was misbehaving in the way you describe magically come back to life. Usually it's a downhill slide from here. sad.gif
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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #12 on: November 19, 2015, 09:07:30 AM »
QUOTE(Xairbusdriver @ Nov 19 2015, 09:48 AM) <{POST_SNAPBACK}>
<Instructions for creating/editing your Profile.>
That link doesn't work, Jim. When I tried, it said "Safari can't open the page"
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Offline Raven

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Super Duper won't clone to External Hard Drive
« Reply #13 on: November 19, 2015, 10:56:51 AM »
I've contacted the Super Duper contact, and Dave has been fast and helpful in his replies. I've tried all his suggestions and it looks like my 3rd partition is toast and my Seagate drive is broken... again. Second one in 6 months.   wallbash.gif I will send it back for replacement again. Last time they did that quickly. Would YOU use a free replacement drive?
How does any company stay in business with that type of failure rate?

Paddy, Yes your memory is impeccable!  notworthy.gif I will go through the process again to find another EHD. I get so many friendly suggestions here, it's a crap shoot to figure out which drive to order online. And then it takes a whole week to back up all my files.

 
Xairbusdriver, your link also doesn't work for me, either.
I did have my Mac specs entered in my Control Panel but they don't show up on my sidebar.
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Offline jchuzi

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Super Duper won't clone to External Hard Drive
« Reply #14 on: November 19, 2015, 01:17:11 PM »
QUOTE(Raven @ Nov 19 2015, 11:56 AM) <{POST_SNAPBACK}>
Last time they did that quickly. Would YOU use a free replacement drive?
How does any company stay in business with that type of failure rate?

Do you want to continue to rely on shoddy goods that you might need in case of a catastrophe with your internal drive? I thought not.. Cut your losses and go with either Hitachi (now HGST) or Western Digital.


 
QUOTE(Raven @ Nov 19 2015, 11:56 AM) <{POST_SNAPBACK}>
I did have my Mac specs entered in my Control Panel but they don't show up on my sidebar.
Did you remember to click Amend My Profile?
« Last Edit: November 19, 2015, 01:37:32 PM by jchuzi »
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Jon

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