iPhone 7 quit email

[jcarter]

I have an iPhone 7, software version 14.4.1, which works very well for me. But 2 weeks ago, it quit receiving my primary email, which is the one I use for most everything.
Its my original one.
The email receives and sends perfectly from all my other Apple products, but at my age, I really would like to have it work on my iPhone.
Ive called AppleCare and the the rep said he never heard of this happening on just one device and not any others.
Local Apple guru said the same, and had no clue.
Could it be a password issue?

I cannot read the passwords on my Mac Mail accounts, just black dots. And they are Long Forgotten.
Is there any way to retrieve the passwords?  And or fix this problem?

I know Ive not taken part in this wonderful/amazing/helpful forum for a few years. Things been very busy, have a bunch of grandkids now, and dogs and lots of stuff going on(virus too).

Thank you,
Jane Carter

[jchuzi]

If you have a Mac, launch Keychain Access (Applications/Utilities). Type Mail in the search field. When you get an appropriate list, double-click the one you want and then check the box to "Show password". You will be prompted to enter your administrator password but then the Mail password will be revealed.

Hope this helps!

[jcarter]

I get the box, but it wont let me check it. I typed in the password, which I dont have one on this old computer. Tried it several ways, and never got the box to check.
Will try it on my newer Mac.

[jcarter]

Ah, it worked on the new Mac. But I got the correct password which Ive typed in many many times, still nothing works.

Its really confusing, as the Apple care guy had not heard of such a thing.

I will try again, as once before I had a perplexing thing that Apple care couldnt fix, so I called the next day and I got a fellow in Canada who was an expert and fixed the issue for me.

I will try Apple care again later today.

But still will keep trying. That mail thing is a .pop one, maybe I should look at all the settings on the new mac and see if the iPhone matches?

Thank you again,,,,will be back in a couple hours and will keep trying.

[jchuzi]

If the first tech can't help, ask to have your case bumped up to someone who is more expert.

[jcarter]

Thats a good idea!  Love to get the Canadian again.

[jcarter]

I did get a Canadian!  Lives in Nova Scotia, and originally came from India, and his family is all safe and in a remote part of India, where the virus is not bad.
He saved the day, we were on the phone for 2 hours, and he had me update the software, and we had to delete the account and re-set it up all over again. And he did a couple other things to the phone which were needing to be corrected. Now I am very happy, as thats a very important thing for us old folks to have things working correctly.
I am very glad to be back in contact with you people, as I learned SO MUCH from you all!
And now I have to go and get the Orioles out of our hummingbird feeder, have to put a screen around it, or take it down.

thank you,
Jane

[Xairbusdriver]

Glad you gor your problem fixed.

You have now downloaded a good password manager, correct? Humans are not designed for "Remembering passwords". If you need proof, re-read this thread.

[jcarter]

LastPass is good?  Which one do you all recommend, Its pretty much time for me to do that.

[Xairbusdriver]

Its pretty much time for me to do that.

It’s well past time for that. I think we were recommending that before we even changed to the new forum software.

I’m partial to 1Password, been using it for many years. I store much more than passwords, however. There are others. The point is, just do it! Most apps like this have trial subscriptions.

[jcarter]

I really need to do this!