One "Consumer,"; Two "Reports"

[RHPConsult]

Both Earthlink and SBC Tech Supporters are finally admitting this evening that something other than "my computer" is responsible for the woefully slow dispatch (and perhaps receipt?) of e-mail over the last 48-72 hours.

SBC lied so consistently and unconvincingly to me that it had no server problem, that it deserves special disapprobation, IMO.

But the second, unrelated "report" is an HP screw-up/oversight/blunder so inattentive as to shake my confidence in its management: I was informed today that there is NO Panther driver for my ScanJet 5300c, and no predictable schedule to develop one. "So," say I to Carly's minion at the other end of the phone line, "you've abandoned me."

"Oh no," sez he, "we just don't have a driver and don't know when we will."

Nows if there's anyone out there who can explain that satisfactorily to me, I hope you'll run for public office!    

[tortoise]

In my experience over the past six months if you are dealing with Earthlink and SBC and you feel someone is lying I would be willing to bet it is Earthlink. I have 90 clients using SBC DSL who never have any trouble to speak of. I have four Earthlink clients that have had nothing but trouble for the past several months and their response is pathetic. I have already changed three of the four to SBC and told Earthlink to take a flying leap.