Love the new Mac, but have one problem

[jcarter]

Oh, more troubles, I have to re-install PS and PSE and a couple of other things from their DVDs.
But I cant find the slot on my new computer?  I NEED photoshop really desperately, so what do we do? Do I go out and buy an external Disk drive?
Or can I hook up my Time Machine and get all my Photoshop stuff out of that?

I do not want Adobe's creative cloud, and have all my programs on their original DVDs. Egads, this is not my day.

Thank god I have my old 24 inch Mac with all my programs on it.

Yup, just called the Apple store where I bought the new Mac, for $81 , so I better get over there and buy one.

[Xairbusdriver]

I believe Apple stopped including optical drives last year.

[jcarter]

Its either go to the store and part with another $81, or could I get all my Adobe programs off my Time Machine HD?

Asks me for an iCloud password, which I assumed was the same as my iTunes account, and the one I use for the app store?  Evidently it isnt?


I think its time to go outdoors and start working on the fall leaf cleanup, and mow the lawn one more time. Thank god the lawnmower, the rakes, and the blower and trimmer dont use software, or I would be in the nuthouse by then.

[Paddy]

Jane, if it's Photoshop CS6, you can download it here: http://helpx.adobe.com/x-productkb/policy-...-downloads.htmlThen put in your serial number.

If it's CS5, you may be able to use Migration Assistant and move it that way (not sure that you can specify just ONE application, though). Simply copying Adobe apps tends not to work, as they install bits and bobs all over the place.(Didn't you use Setup Assistant as we suggested and have it move all your apps, files and settings??? Would have made life a whole lot easier...you wouldn't have had to reinstall things as you've apparently been doing)

PSE 12 can be downloaded here: http://www.adobe.com/cfusion/tdrc/index.cf...ents&loc=us - then put in your serial number.

PSE 10 can be downloaded here: http://prodesigntools.com/photoshop-elemen...emiere-pre.html (actually, download links for CS6 and PSE12 on that page too...)

If you need PSE 11, I cannot find it (not legit copies, anyway) - you could call Adobe to see if they have a link somewhere they're not making public.

[jcarter]

Migration asst, moved all the Adobe stuff over, but it all has to be reinstalled. Ive been going thru opening all my apps and programs, and its only Adobe stuff that needs the reinstall.

Setup asst. also worked just fine. Its the Adobe bits and pieces like you say. So I will install them afresh from their DVDs, but first I sure will try your info first, as I have all their boxes and serial #s.  Adobe was the only programs that had this problem of not installing. All my other stuff, even old third party Fractal programs are working just fine.

Interesting that I got a great rep with Apple Care, and he solved my networking problem, had to restart BOTH computers. Easy fix thank goodness.
He also got CD networking, so you put the DVD in the old computer and it shows up on the new one's desktop. That worked fine but not Adobe though for some odd reason.

With Mavericks, if the first install fails, just keep trying, it worked on my second try. Thats not unusual.
The issue with iCloud cleared up on its own, probably got the info from my iPhone.

And the last thing he helped me with was the icon turning into your own customized pictures, he found that this is a known issue with Mavericks, and probably/hopefully will be in a new update soon. Many many people have called about that.  I love to customize my desktops.  Remember Kaleidoscope with the old OS 7, that was just amazing, it was really funny. I have some old screenshots of mine.

Thank you so much for this Adobe downloading site!!!  I have all my serial numbers copied off of my Adobe account page.
And you have just saved me the $81 bucks for the external optical DVD drive!
This has been a bit of an ordeal, but you all here have saved the day again!  Plus Mike from Apple care for the unusual stuff.

[jcarter]

The Adobe stuff still wont work, and the Apple Care guy tried to walk me thru the Adobe re-installs, but it didnt work for either him or me.
He has had other people with the same problem. So advised me to call Adobe next week.
I use Photoshop and Elements daily, so it would be pretty nasty for Adobe to not be able to deal with transferring our programs to newer computers for their customers.
But I will sure make the call.

I do have this older 24 inch Mac with every conceivable version of PSE and PS on it, but I want to use them on the faster and larger screen computer.
They should be able to fix this, its not an OS problem, as when I was before Mavericks, the same problem was there.
I have a couple more things up my sleeve, but if a shiny new download(PS CS6) is corrupted, then my other plans probably wont work either.
Oh, this is frustrating, and hope Adobe gets the fix up soon. They want us to go thru all sorts of 'help' and upload tons of 'help' software, 'Air' and stuff like that.

But this should not be necessary, they are the ONLY group of programs that are toast on my new Mac!

[jcarter]

This Adobe thing is a woeful conundrum now, Ive been on the chat with them for hours, and nobody can figure it out. So I sent all the invoices for ALL my Adobe products. I cant imagine how messed up this is. We should be able to De-authorize any program on the old computer, migrate everything to the new one, then authorize it there.
Not one single of my huge load of software failed, except for the Adobe stuff. Are they telling us to give up and join Creative Cloud, by disabling all our old stuff? Or what the heck is going on.
I probably will have to call them and hope to goodness that I get someone better then the chat guys. This has to be fixed, though I do have all my Adobe stuff on this older 24 inch Mac. Not my new PS CS6 however and I sure need it.

I am disappointed in Adobe. But I cant get along without PS and PSE.

[Paddy]

QUOTE(jcarter @ Nov 17 2013, 04:53 PM) <{POST_SNAPBACK}>

This Adobe thing is a woeful conundrum now, Ive been on the chat with them for hours, and nobody can figure it out. So I sent all the invoices for ALL my Adobe products. I cant imagine how messed up this is. We should be able to De-authorize any program on the old computer, migrate everything to the new one, then authorize it there.
Not one single of my huge load of software failed, except for the Adobe stuff. Are they telling us to give up and join Creative Cloud, by disabling all our old stuff? Or what the heck is going on.
I probably will have to call them and hope to goodness that I get someone better then the chat guys. This has to be fixed, though I do have all my Adobe stuff on this older 24 inch Mac. Not my new PS CS6 however and I sure need it.

I am disappointed in Adobe. But I cant get along without PS and PSE.

Um...can you describe what's happening? Are the Adobe apps all there, apparently installed, but simply refuse to start up?

If so, it's possible that the problem is simply missing Java, which most of them seem to need. I had this happen with Dreamweaver last night - simply wouldn't restart. Because I'd had issues with scrolling (horribly jerky) at the Retina "best for display" resolution settings, recent complete freezes (think Safari-related) I finally decided to do a reinstall, without moving my settings over, but moving everything else. It's cured whatever ailed this Retina, but when I checked all my Adobe apps to make sure they run, DW refused to do anything. Googled it and found references to the same symptoms in Mavericks with InDesign and Photoshop (which, strangely, on my machine, were working). So, I decided to have a go and install Java - though I was pretty sure I'd done it fairly recently, yet I couldn't find it in the Safari prefs. It's in "manage website settings" in the Security section.

Anyway - solved my problem with the uncooperative DW (nothing at all happened when I tried to open it before installing Java).

http://support.apple.com/kb/DL1572?viewlocale=en_US

Try this and let us know.

[jcarter]

Oh I wish it was Java, but its more than that, I am afraid.
I have a load of screenshots that Ive added to my site, and told them they HAVE to look at it, as it describes the problem clearly. Provided them with the link on their lame Ticket page stuff. They wont/cant communicate directly with you any more.

I dont want to put this on a forum, as it might be able to be Googled, but over email, I could send the whole doggone mess to you to analyse, including the copy of one of the Chats.
Though, you probably dont want to wade thru it all. Im thinking it might be of some use to people who will encounter this, as the Apple guy said it was happening.
And if you get it from an AppleCare guy telling you that Adobe is having problems, I have to believe it.

Im cooking dinner as we have been on the beach all day with the dogs, and we had a Lilly who rolled in a dead fish issue, so Im running way behind, so I will be up early tomorrow to continue working on this Adobe mess.
Indeed, I love the programs, PS and PSE I use daily, thank goodness I have the older programs on my old 24 inch Mac here.
But its so frustrating not being to use !any! Adobe program on my new Mac, packed with RAM.

Jane

[Paddy]

Jane, can you put a link to your screenshots on your website here? As long as you don't have a lot of personal info in them, it should be fine to post the link here.

What exactly is the issue? - you haven't described it.

Other than the Java issue, which I could find lots of references to, there don't seem to be any really severe problems with Photoshop or Elements and Mavericks, other than a Wacom tablet driver issue (driver needs updating - otherwise users were getting blank menus).

As I noted - I did end up reinstalling Mavericks because there was something wonky causing a couple of persistent and annoying problems. The reinstall did fix them - I was careful NOT to migrate all my settings, since I suspected that there was a corrupted .plist or two somewhere. Solved the issues.

So, there is always that option. Make sure your backup is up to date, erase and install using the recovery partition and then use the Setup Assistant to reinstall apps and your user folder.

But let us know what's going on with the Adobe apps first. Trying to get Apple to troubleshoot Adobe app install problems may not be the best way to get the issue resolved. (Have you looked in the Adobe forums?)

[Xairbusdriver]

QUOTE

if you get it from an AppleCare guy telling you that Adobe is having problems, I have to believe it.

Unless that's a fairly high level tech, it's really no more believable than what any other tech from any other large company would say. The first and even second tech you get to is hardly ever a certified expert in everything a company produces. Nor are they likely to know the fix for a conflict between their company apps and another. There are just too often a very large number of variables. I'm not saying anyone is intentionally lying, just that what the first (and possibly the second) level tech says, may come from 'water cooler' chatter than company memos. Of course, this is simply my opinion based on personal, anecdotes, not scientifically accurate examinations or studies. Part of it is simply the 'blame the other guy' mentality.

[jcarter]

Ive dug thru the Adobe forums and haven't found anything quite exactly like my problem yet. Though there is info on how to re-activate your stuff on a new computer, but I never could get to that page even thru my logged in account.

I will have to sort thru my screenshots as some of my serial #s, physical address, and more, are on them. Since TS comes up on Google, I would rather not post that link.

The Apple guy wasn't criticizing Adobe, he was just saying that he had heard of this issue before, he is a PS user himself.

 But a week or so ago, when one of my PS programs would not work on the other older Mac, I was on phone tech support with Adobe. She fixed that particular problem immediately. She could view my account and all my serial numbers and all my receipts, which the Chat guys couldnt do.

Since every single thing is working fine except the Adobe stuff, and I did reinstall Mavericks, I think I will see if I can resolve this issue with the Adobe phone tech today. Almost shouldnt have bothered with the Chat guys.  
Will let you know what happens today.

[Xairbusdriver]

QUOTE

...The Apple guy wasn't criticizing Adobe, he was just saying that he had heard <emphasis added> of this issue before...

I rest my case. That was not a "technical" response/answer, simply a personal statement/opinion. These techs are just people! They are not usually even programmers with access to code (regardless of you company). The bigger difference is that they hopefully have more experience with OS X and iOS apps and they speak English as a primary language. Of course, that only helps those of us with similar backgrounds, every thing how hard it is for some foreigners to get support when English is the only language used?

[jcarter]

This guy was from Minnesota. The poor gals from the Philippines who do the phone stuff for our local newspapers must be off line now.
But the guys from India are OK.
Must be fun working for Apple?

[rgray]

QUOTE(jcarter @ Nov 15 2013, 09:10 PM) <{POST_SNAPBACK}>

I really despise passwords, but I do have to think this over. The kids have not created any problems so far, and we live in an extremely low crime area. Might put in a big password to open the Mac, but would I have to type the damn thing in every time I wanted to use the computers? If so, forget it. If not, yes, I would do it.

I almost can't believe I'm reading this.  Your admin password is absolutely the only protection you have for your computer should it fall into incompetent, malicious or criminal hands.

Running without an admin password or account password is tantamount to planning to lock the barn door after the horse has escaped!!!    

You may live in a low crime area but it only takes once and your computer is open to all the wrong people.

The kids may not have "created any problems so far" but that doesn't mean is can't happen.

Not only that but they can read all your email and access all the (naughty(?)) bookmarks.  They can install software, potentially trojans.  They can delete your files and do just about anything if you have no password.  You just have no protection from anything.

The Mac OS is based on Unix which is a highly securable system.  It probably ran the servers at your university or college.  It is multiuser.

As far as the kids go, you are doing them no favours running without a password as at best it sets a bad example.  Passwords and accounts are a fact of life with computers so "despising" them is generally long-term counterproductive.  Each user of your computer ideally should have their own user account with their own password.  And you can restrict the privileges of each account separately (perhaps to match competence).  Apple (with Unix) have made it extremely easy to set up (see Accounts Preference pane).  You should enforce the use of these accounts with the kids (and other users, too).  They will have to deal with accounts at every level of school and you can start them off with good 'safe computing' habits.

I apologise if this sounds harsh, but I consider running without a basic password to be about the height of computing foolishness.

Caveat emptor.