OSX AOL heeeeeelp?

[jptak143]

I know y AOL. Im on OSX and AOL was working until it decided not to find a dial tone. So, I tried to uninstall to reinstall. But I dont think it uninsaled all the way cause, when I try to install it says welcome..blah blah, password, then just stops installing and brings me to the installation window....ahhhh. Any one have aaaaannny ideas? please. oh yeah OS 9 aol works fine.....

[pendragon]

Jen, Welcome to TechSurvivors. Certainly we are glad to see you, but meeting under less stressful circumstances would have been OK too.      

As to the issue at hand, what version of AOL are you using? There is a new version, especially for OS X, AOL 10.3, available from http://www.versiontracker.com/dyn/moreinfo...fo/macosx/10481

These steps may fix the problem:
1. Trash all pieces of AOL that reside on OS X.  Do not touch the AOL that is on your OS 9 partition. Then do a search on "AOL" to ensure all remnants are gone from (only) OS X.
2. Download and install the new AOL OS X version on your OS X partition.
3. When you first log on to AOL, do not blow through the installation. You will be given a chance to incorporate your settings and preferences from a previous version. When presented with this opportunity, navigate to the AOL application on the OS 9 partition and select that. That way you won?t lose your address book or any of your settings.

If you know anyone with a broadband connection, perhaps they will download and make a copy (on a Zip or burn a CD) of AOL for you. Otherwise, the 25 M download will take a bit of time and a great bit of patience.

Also, please note: The board will shutdown at midnight (EDT), Saturday, May 3, for approximately 12 hours while we make the move to our new software. Everyone who has elected to receive emails from the admins will be emailed upon reopening.

And finally, do hang in there, only rarely is a problem not solved.    

Harv
 
 [ 05-03-2003, 04:57 PM: Message edited by: pendragon ]

[jptak143]

Hi,    
 I was running AOL for OS X on my OSX. It WAS working. I tried to delete everything. Some stuff says "This operation could not be completed because this item is owned by root" I dont know what that means.

I found the installer log though. And when I tried to uninstall it. It says.. Error Deleting:
and lists a BUNCH of stuff. The first one listed is pppotcptool  -1. all of them have the number -1 after them. Then it lists what was deleted.

I also found something that said AOL.crash.log
when I open that it says:
Command: AOL        PID: 474
Exception:  Exc_Bad_Instruction (0x20002)
Code [0] : 0x00000002code [1]:
                0xa02212a0
Then it lists Thread 0-11 with numbers listed under those with codes? it's computer lingo. Some of the threds next to them say crash.

So, after all this. It still doesn't install or uninstall. ?? Y can't my computer just tell me what the problem is? It'd make my and the computers life easier! So, any other suggetions??? thanks!

[pendragon]

Jen, I really don’t know enough about Root to advise about venturing in to that area, so now I too am confused. In fact, I am surprised to learn any AOL stuff is even in root.

Perhaps one of the other TSers who knows this better than I will soon stop by.  The last thing I want to do is make a bad situation worse.

Harv